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Why should I report an Issue with Samsung Smart Switch Mobile?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of Samsung Electronics Co., Ltd. to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Samsung Smart Switch Mobile
1. Plus, Smart Switch™ helps you find your favorite apps or suggest similar ones on Google Play™. - Wired transfer from your iOS device to your Galaxy: iOS 5. - Import from iCloud™: iOS 4. 2. - You can send app data and home layouts by upgrading your Galaxy device to M OS (Galaxy S6 or higher). * For reasons such as compatibility between devices, it may not be possible to install and use Smart Switch on certain devices. 1.
2. If you have a non-Samsung device that constantly disconnects from the wireless network, go to Advanced Wi-Fi on your device, turn off the “Wi-Fi initialize” and “Disconnect low Wi-Fi signal” options, and try again. (The options described above may not be available, depending on your device manufacturer and OS version.
3. ▣ Smart Switch gives you the freedom to move your contacts, music, photos, calendar, text messages, device settings and more to your new Galaxy device.
4. Previously allowed permissions can be reset on Apps menu in device settings after software update.
5. If your system software version is lower than Android 6. 0, please update the software to configure App permissions.
6. To transfer data, both devices must have a minimum of 500 MB free space in their internal memory. 2.
7. For optional permissions, the default functionality of the service is turned on, but not allowed. . . . . . . . . . .
8. The following permissions are required for the app service.
Samsung Smart Switch Customer Insights
1. It goes great until it is time to actually transfer the data and then it says you need to connect to WiFi to do so, when the app on both phones has already connected them together with WiFi direct according to the data displayed under settings - connections - WiFi - "..." Menu - WiFi direct.
2. There is no support from Samsung on a new flagship phone!The wireless transfer didn't work for me for whatever reason.
3. (Couldn't find device over Wi-Fi.) When I got the cabling worked out (micro to USB-C) the transfer worked OK despite the fact the old phone had a chewed connector and I got some bad/misleading info from some tech help.
4. My new phone has enough bloatware, I don't want to bog it down with all my old seldom used apps too.Pros: Was able to restore all my files, settings, and most of my app data.
5. The transfer took 10 minutes, and then the app wanted 2 hours to process data.
6. Only thing that did transfer (after almost half the day) were my pictures.Didn't work wirelessly... Says couldn't connect.
7. 2 stars instead of 1 cuz the wireless data transfer was fast.Doesn't work.
8. I recently used it to transfer data (files, apps, settings, etc.) from an S20 to an S23.
9. I want to transfer a few of my apps to the new phone, not all of them.
10. But this time, it took more than 6 hours to transfer my stuff to the S23 from s9.
11. edit: pretty sure it's a connection issue, since I was working with spotty WiFi and the usb-c connection on my old phone was worn and loose.
Steps to Troubleshoot & Fix Samsung Smart Switch Issues
1. Fix Samsung Smart Switch Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Samsung Smart Switch: Restarting the app will resolve most errors.
- Update the Samsung Smart Switch App. Here is how:
- On Android goto PlayStore » Search for "Samsung Smart Switch" » Open Samsung Smart Switch Mobile » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Samsung Smart Switch » click "UPDATE".
- Clear Samsung Smart Switch Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Samsung Smart Switch servers.
- On Android, goto Settings » Apps » Select "Samsung Smart Switch Mobile" » click Storage » click "Clear Cache".
- Check Samsung Smart Switch app permissions. If any of these permissions required to use your device's features are disenabled, Samsung Smart Switch might not work.
- Uninstall and reinstall Samsung Smart Switch. If nothing else has worked, completely uninstall Samsung Smart Switch then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Samsung Smart Switch not working
2. Fix Samsung Smart Switch Server issues & Internet Connection
- Check network connection: An unstable Internet will make Samsung Smart Switch be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Samsung Smart Switch not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Samsung Smart Switch may not be able to connect to the Internet when running in the background.
Reported Issues
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Please delete these accounts set up in my name was not me
— by Sheila Tate 1 year ago -
I would like for you to cancel my subscription. Immediately.I was not supposed to be charged for 30 days.
— by Jeffery Wilkinson 1 year ago -
Offered a free trial to set up new Samsung galaxy to transfer data from old phone. Do not want to be charged for future.
— by Roy Uchman 1 year ago -
I do not wish to continue this subscription. please cancel.
— by Shirley Madill 1 year ago -
Subscription cancelation request
— by Alan Walter 1 year ago -
Please cancel my subscription
— by Brad morris 1 year ago -
When trying to use Smart switch, I was requested to setup up an account. Free trial for 5 days. Otherwise I would be charged 39.95 or something close to this amount. I do not want to be charged and want to cancel this account. Thank you
— by Renita Alexander 1 year ago -
Please cancel my Smart Switch free trial
— by Gloria Clark 1 year ago -
Please delete my smart switch subscription app please
— by Lorraine Crisp 1 year ago -
please cancel my subscription before my three day trial ends.
— by Jacques Leroy 1 year ago -
Cancel smart swith subscription after free trial
— by John Lester 1 year ago -
Subscription Cancellation Request.
Dear Customer Service.
I sincerely write for your consideration and approval to cancel my free trial on the smart switch app just activated.
The free trial failed and never connected successfully and the job not done as expected.
I therefore request that u have my account cancelled with immediate effect pls.
I therefore, do not require smart switch please.
Thanks for your swift cancellation of the app please.
Thank you.
Akhalumenyo Julius— by Akhalumenyo Julius E 1 year ago -
I can't transfer tablet to tablet
— by Lionel Lawson 1 year ago -
Please cancel my subscription for smart switch
— by Vera 1 year ago -
Please unsubscribe me from smartswitch, I started the 3 day trial period last night 6/1/23 to transfer my data from old phone to this new phone. I have tried to unsubscribe all day from this so that the payment of £28.99 does not go out of mh account automatically , I have found it almost impossible to unsubscribe from this. Its ridiculously difficult to do. Please can you unsubscribe my from the smart switch asap so that automatic payment does not go out of my account .
Kind regards . Mrs J Gibson— by Jayne gibson 1 year ago -
cancel my subscription please.
— by Mark Small 1 year ago -
Cancel my subscription 1/3/2023
— by Edna odonnell 1 year ago -
Cancel my subscription. It wasn't what I needed
— by Kim Crump 1 year ago -
Please cancel smart switch app just purchased today no longer required did not upload all info
— by Jacquie Marchi 1 year ago -
Cancel subscription
— by Patricia Gonzalez 2 years ago -
Please cancel smart switch it is not helpful and did not use
— by LOUIS Hedri.ck 2 years ago -
Please cancel any subscription to Smart Switch. This app did not work for me during the trial period. Thank you.
— by Darlene Lawrette Pate 2 years ago -
I dont have the use for it and made a mistake regarding the purchase
— by Sophia Burns 2 years ago -
I just needed to cancel my app. Please.
— by Jojoslucky11 2 years ago -
I am stuck while doing the data transfer. It's free yet you need a credit card? I don't even HAVE a credit card. In addition, the page is not usable at all! Please answer as I need to have a working phone. 9/13/22
— by Pam Wise 2 years ago -
I am trying to cancel the subscription for the smart switch app but I camt find a way to do it
— by Amy Groleau 2 years ago -
Please delete my switch smart account as I no longer need it
— by Greg Naylor 2 years ago -
I am being charged for this app and don't have it pleas stop the charges
— by Christopher Walker 2 years ago
