Contact Samsung Smart TV Remote Customer Service

Why should I report an Issue with Samsung Smart TV Remote?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Quanticapps Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Sometimes it just completely stops working, I paid for premium and I see NONE of the features except for ads gone I don't even see the TouchPad or apps, and I got this mainly because its a pain to type in things on YouTube with the remote and the keyboard feature doesn't work at all.

2. I have a Samsung TV that you can use "Smart things" app for FREE that does the same thing! Who in there right mind would pay a monthly or yearly fee for a remote app IS BEOUND ME!Welp, this app is good.

3. Will change review if problem is corrected.Subscription fee for a remote app?! I got this app so I could use my watch to change channels, apps etc... but you need a monthly subscription to use anything other than volume and power! Plus on my phone you can't do much more either.

4. Asked for review, now you got it!Doesn't function unless you have the original remote to the device for the first time set up, which makes it a moot point.

5. If I had the remote to the TV, I wouldn't download yet another useless app that I would end up deleting in a couple of days to save battery!This remote app used to work well for my Samsung TV.

6. This needs to be resolved soon.Every time I connect to my TV, it requires me to use my actual remote to accept the connection, rendering the app useless.

7. The remote app doesn't even work anymore and my actual remote no longer works either.

8. The when purpose of downloading an app that functions as a remote control (to almost anything) is almost unilaterally, to use in the event that you either do not have a remote to begin with, or you have a non functioning remote control.

9. I got this to make it easier than using the remote and it borderline doesn't even work.

10. We have a Samsung TV Series 6 (i think?) and the remote stopped working after a million tries fixing it.

11. It also served as a backup remote for controlling my Amazon Fire TV cube .

1. Fix Samsung Smart TV Remote Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Samsung Smart TV Remote: Restarting the app will resolve most errors.
2. Update the Samsung Smart TV Remote App. Here is how:
   1. On Android goto PlayStore » Search for "Samsung Smart TV Remote" » Open Samsung Smart TV Remote » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Samsung Smart TV Remote » click "UPDATE".
3. Clear Samsung Smart TV Remote app cache: Clearing cached data will force your app to retrieve the latest data directly from Samsung Smart TV Remote servers.
   1. On Android, goto Settings » Apps » Select "Samsung Smart TV Remote" » click Storage » click "Clear Cache".
4. Check Samsung Smart TV Remote app permissions. If any of these permissions required to use your device's features are disenabled, Samsung Smart TV Remote might not work.
5. Uninstall and reinstall Samsung Smart TV Remote. If nothing else has worked, completely uninstall Samsung Smart TV Remote then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Samsung Smart TV Remote not working

2. Fix Samsung Smart TV Remote Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Samsung Smart TV Remote be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Samsung Smart TV Remote not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Samsung Smart TV Remote may not be able to connect to the Internet when running in the background.