Published by CactusVPN inc. on Jun 12, 2023

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Why should I report an Issue with CactusVPN - VPN and Smart DNS ?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of CactusVPN inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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CactusVPN Customer Insights

1. I would definitely recommend this and give an extra star for automatic sign inHope in the future they will add more good stable features, for example when you destroy the app from the screen, so it can work in the background.

2. Cactus is great when it works but is litterally unusable on my other device.Overall a good app, excellent wireguard speeds and too-good-ease-of-use.

3. Good luck reconnecting, or even starting the app if your internet connection is interrupted.I have been with Cactus since the start and it's never let me down.

4. I just lost three charging hours because of the app running in the background and I almost suspect they are using clients as part of a botnet.

5. I have tried reinstalling, rebooting, This is not worth your money.It's good, connecting well, but it will bring speed down.

6. This app uses almost 4x as much of my phone battery when running in the background while having significantly fewer servers and a higher price per month.

7. I was able to validate a different ip address easily but unable to use the vpn as I didn't have access to the password t the time.

8. EDIT: IT'S A TOP NOTCH (FIVE STARS) VPN ONCE YOU SPEND TIME WITH IT.Dose not work.

9. I will not be renewing service once it expires.Have used this on laptop for some time now but new to this Android app.

10. Easy to install but wish I could set it to sign me in automatically like I can on the laptop so I don't need to remember my password.

11. P.S. That's what you andwered me, is not the answer, just do what people say, and then you will get more likes and our attentionWorks wonderfully on my phone never disconnected me even though I accidently left it on all night.

Steps to Troubleshoot & Fix CactusVPN Issues

1. Fix CactusVPN Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart CactusVPN: Restarting the app will resolve most errors.
  2. Update the CactusVPN App. Here is how:
    1. On Android goto PlayStore » Search for "CactusVPN" » Open CactusVPN - VPN and Smart DNS » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CactusVPN » click "UPDATE".
  3. Clear CactusVPN - VPN and Smart DNS app cache: Clearing cached data will force your app to retrieve the latest data directly from CactusVPN servers.
    1. On Android, goto Settings » Apps » Select "CactusVPN - VPN and Smart DNS " » click Storage » click "Clear Cache".
  4. Check CactusVPN app permissions. If any of these permissions required to use your device's features are disenabled, CactusVPN might not work.
  5. Uninstall and reinstall CactusVPN. If nothing else has worked, completely uninstall CactusVPN then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing CactusVPN not working


2. Fix CactusVPN Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make CactusVPN be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to CactusVPN not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, CactusVPN may not be able to connect to the Internet when running in the background.

Reported Issues