Contact Connexx Smart Remote Customer Service

Why should I report an Issue with Connexx Smart Remote?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sivantos Pte. Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The app will only provide all the functions if configured by your hearing health specialist. • Change hearing programs without the need to touch your hearing aids. • Adjust bass & treble to balance the quality of sound. • Adjust the span and direction of the microphones (PL 80 & 60 and TL 16 & 12 devices). • Check the battery status of your hearing aids (PL 80 / 60 / 40 and TL 16 / 12 / 8 devices).

2. Turn your mobile device into a remote control for your Rexton and Audio Service hearing aids!

3. The Smart Remote App is a tool whereby the patient can adjust convenience functions of a hearing aid, within a framework given by a hearing health specialist, e. g. , ENT doctor, audiologist or acoustician.

4. The Smart Remote App is only compatible with the latest generation of Rexton 6c & 4c [80 / 60 / 40 / 30 / 20], Audio Service G4 & G3 [16 / 12 / 8 / 6 / 4] & A&M XTM hearing aids.

5. Full control of your hearing aids looks as subtle as checking for a text message.

6. The app enhances discretion by hiding the remote control within your mobile device without the need for additional hardware.

7. The Smart Remote App is compatible with any Android device running Android 4. 0 or higher public release.

8. The Smart Remote App generates short control signals which are designed to be played through the devices speakers and may be audible. 1.

9. While using the app do not use the device with headphones, headsets or other audio playback devices.

10. While using the app do not hold the loudspeaker of this device to your ears or the ears of others. 2.

11. PLEASE CAREFULLY READ THE MANUAL OF THE HEARING AIDS BEFORE USING THIS APP.

1. Intermittent volume control, if any, or.. gives confusing notifications, battery status works on left side, right side is dead..no apparent reason, I can HARDLY tell if it changes programs..I wish if they were going to write an app that works at least do it right..This version is pitiful.Volume is too weak.

2. I'd prefer to have the battery power with a visial percentage range instead of the beeping which a lot out us can't hear.The app works very well as far as adjusting the hearing aids.

3. If it didn't crash so often when using the mute then I would rate it higher.After downloading app to my new phone, battery status function was missing.

4. but I was looking for was the ability to turn off the Bluetooth program in the hearing aids in an airplane mode since the Bluetooth always on feature is making my brain buzz.

5. It would get a higher rating, but the app won't function if your phone is connected to another bluetooth device (car, pandora, ear piece, etc).

6. The battery status part is of no use for people like me with hearing impairment, we can't hear the beeping so it's of no use for us.

7. All in all, the app works very well, thanks! JimThis app does a decent job of controlling volume, tone and microphone pattern.

8. On my old LG it takes 5 or 6 seconds to load but it does change some settings on my hearing aids.

9. Not sure how it controls my hearing aids since my Bluetooth is off.

10. I know that sounds weird but there is no other way to describe the sensation.I really don't like the upgraded version, doesn't have the directional portion in the app and the older version is more user friendly.

11. Its purpose seems to be to give you an option between two different sound profiles which are not explained, and to give you a master bass and treble sound control.

1. Fix Connexx Smart Remote Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Connexx Smart Remote: Restarting the app will resolve most errors.
2. Update the Connexx Smart Remote App. Here is how:
   1. On Android goto PlayStore » Search for "Connexx Smart Remote" » Open Connexx Smart Remote » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Connexx Smart Remote » click "UPDATE".
3. Clear Connexx Smart Remote app cache: Clearing cached data will force your app to retrieve the latest data directly from Connexx Smart Remote servers.
   1. On Android, goto Settings » Apps » Select "Connexx Smart Remote" » click Storage » click "Clear Cache".
4. Check Connexx Smart Remote app permissions. If any of these permissions required to use your device's features are disenabled, Connexx Smart Remote might not work.
5. Uninstall and reinstall Connexx Smart Remote. If nothing else has worked, completely uninstall Connexx Smart Remote then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Connexx Smart Remote not working

2. Fix Connexx Smart Remote Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Connexx Smart Remote be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Connexx Smart Remote not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Connexx Smart Remote may not be able to connect to the Internet when running in the background.