Contact Hearing Remote Customer Service

Why chat with our AI Hearing Remote Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Hearing Remote.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. I was hoping it would allow me to mute my new Audicus Wave rechargeable hearing aids while watching TV (so I didn't have to listen to annoying ads).

2. Uninstalled the app and disconnected the hearing aids from blutooth....no more problems.Almost none of the developer-listed functions work as stated on my Sonova RELATE Reserve 312 RIC hearing aids.

3. I gave up after daily attempts but it finally worked again today.This app has stopped working and no longer connects to the hearing aids.

4. To be clear, bluetooth connects my phone to the hearing aids fine.

5. PS every reboot of phone requires reinstall of this app to use, it is else unable to connect to the hearing aids.

6. But I cannot use the app to control my hearing aids, because app cannot connect to my hearing aids.Woefully awful.

7. But every time you switch in and out of the screen your hearing aids have to reconnect (I have the Audinova DX30s).

8. The default sound level for music is too high too: the aids are connected to the phone but the app won't recognise that they are.

9. Begin experiencing issues with hearing aids not long after receiving them.

10. It rarely works, and when it does it only works on one hearing aid, then says they are out of sync.

11. When the app does connect to the aids, which is infrequent, it often only recognises one side.

1. Fix Hearing Remote Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Hearing Remote: Restarting the app will resolve most errors.
2. Update the Hearing Remote App. Here is how:
   1. On Android goto PlayStore » Search for "Hearing Remote" » Open Hearing Remote » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hearing Remote » click "UPDATE".
3. Clear Hearing Remote app cache: Clearing cached data will force your app to retrieve the latest data directly from Hearing Remote servers.
   1. On Android, goto Settings » Apps » Select "Hearing Remote" » click Storage » click "Clear Cache".
4. Check Hearing Remote app permissions. If any of these permissions required to use your device's features are disenabled, Hearing Remote might not work.
5. Uninstall and reinstall Hearing Remote. If nothing else has worked, completely uninstall Hearing Remote then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Hearing Remote not working

2. Fix Hearing Remote Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Hearing Remote be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Hearing Remote not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Hearing Remote may not be able to connect to the Internet when running in the background.