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1. But this app generates the error: "SmartCode supplied does not match serial number supplied." I've entered all data correctly, and my SmartLink Desktop software reports the same serial number and smartcodes.

2. tried reinstalling and reconnecting the phone but alas... on my other phone (iphone it connects gets the data for the last day but second time I try to open it - the app crashes).

3. Something about the backed up data is messed up and the app just cannot work for me anymoreApp is completely useless and stops recording data all the time.

4. However, it only works for few days or weeks and afterwards needs to be paired again which causes me to lose all my data.

5. It works for 8 or so days and then cannot load new data.

6. I would give it 0 stars if that was an optionVery unreliable, constantly losing connection to machine and not updating data.

7. About once a week I have uninstall the App, reinstall, bluetooth pair and reaquire my data.

8. I've lost count of the number of times I have had to reinstall, and often repairing with the machine can take multiple reinstalls and attempts.

9. App does not always show the information from the device, keeps losing Bluetooth connection then stopped sending the information altogether to the app.

10. It's definitely more than a year ago......DeVilbiss claims this app will work with the IntelliPAP Auto with manual input of SmartCodes.

11. I have the serial number of my machine correct, and the SmartCodes are correct too.

1. Fix DeVilbiss SmartLink Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart DeVilbiss SmartLink: Restarting the app will resolve most errors.
2. Update the DeVilbiss SmartLink App. Here is how:
   1. On Android goto PlayStore » Search for "DeVilbiss SmartLink" » Open DeVilbiss SmartLink » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DeVilbiss SmartLink » click "UPDATE".
3. Clear DeVilbiss SmartLink app cache: Clearing cached data will force your app to retrieve the latest data directly from DeVilbiss SmartLink servers.
   1. On Android, goto Settings » Apps » Select "DeVilbiss SmartLink" » click Storage » click "Clear Cache".
4. Check DeVilbiss SmartLink app permissions. If any of these permissions required to use your device's features are disenabled, DeVilbiss SmartLink might not work.
5. Uninstall and reinstall DeVilbiss SmartLink. If nothing else has worked, completely uninstall DeVilbiss SmartLink then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing DeVilbiss SmartLink not working

2. Fix DeVilbiss SmartLink Server issues & Internet Connection

1. Check network connection: An unstable Internet will make DeVilbiss SmartLink be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to DeVilbiss SmartLink not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, DeVilbiss SmartLink may not be able to connect to the Internet when running in the background.