Contact Connexx Smart Direct Customer Service

Why should I report an Issue with Connexx Smart Direct?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sivantos Pte. Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I simply access my system each morning using the app, check status make any adjustments required, all in less than a couple of minutes.Great way to set and monitor the various programs on my Kirkland hearing aids! With 5 preset programs it's hard to know which one you're on, but the app takes the guessing out of finding and adjusting programs.

2. I would love to have an option to freeze the settings until I manually reset them, but the hearing aids default back to "auto" every time you turn them off and back on.Not bad when it works.

3. A whole different world than trying to adjust only the two settings using the buttons on the hearing aids.

4. Also, it should allow for numeric volume control (let me enter a number from 1 to 15), not just a slider, for easier control, and should have a "mute" button right on the main screen.the app seems to have lot of information but I find it difficult to tell exactly what I am doing.I wish there was an audio tutorial that could explain what the icons on the app mean.

5. It isn't able to monitor the connection with the hearing aids and reestablish a connection that is dropped.The app asks for all kinds of permissions and refuses to install if you do not give the permissions.

6. Each time you start the hearing aids, you must open the app to engage.

7. One improvement I would suggest is to have the app store and start up with the user's preferred settings for mode, volume and tone quality.

8. The app doesn't stay connected to the hearing aids.

9. The only thing I use the app for is turning the hearing aids off all of the way.

10. The hearing aids are great just the app is bad.

11. I have used this app every day for over 3 weeks since receiving my new hearing aids.

1. Fix Connexx Smart Direct Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Connexx Smart Direct: Restarting the app will resolve most errors.
2. Update the Connexx Smart Direct App. Here is how:
   1. On Android goto PlayStore » Search for "Connexx Smart Direct" » Open Connexx Smart Direct » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Connexx Smart Direct » click "UPDATE".
3. Clear Connexx Smart Direct app cache: Clearing cached data will force your app to retrieve the latest data directly from Connexx Smart Direct servers.
   1. On Android, goto Settings » Apps » Select "Connexx Smart Direct" » click Storage » click "Clear Cache".
4. Check Connexx Smart Direct app permissions. If any of these permissions required to use your device's features are disenabled, Connexx Smart Direct might not work.
5. Uninstall and reinstall Connexx Smart Direct. If nothing else has worked, completely uninstall Connexx Smart Direct then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Connexx Smart Direct not working

2. Fix Connexx Smart Direct Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Connexx Smart Direct be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Connexx Smart Direct not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Connexx Smart Direct may not be able to connect to the Internet when running in the background.