contact Nucleus Smart

Contact Nucleus Smart

Published by Cochlear Limited
Updated: Oct 10, 2022



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Why should I report an Issue with Nucleus Smart?


  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Cochlear Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.



Nucleus Smart Features and Description

With the Cochlear™ Nucleus® Smart App you can control your Nucleus 7 Sound Processor directly from your compatible mobile device for a personalised hearing experience. With the Nucleus Smart App, you can: - Change programs on your Nucleus 7 Sound Processor and activate Cochlear True Wireless™ streaming - Activate audio streaming on compatible Android devices (see Compatibility section below) - Adjust the volume, treble/bass and sensitivity settings (if enabled by your healthcare professional) on your Nucleus 7 Sound Processor - Adjust the volume of your Cochlear True Wireless™ devices - Locate your lost Nucleus 7 Sound Processor - View Nucleus 7 Sound Processor status and battery level - Track time in spent in speech and number of coil offs Note: To access the complete functionality of the Nucleus Smart App you will need a Cochlear Account, or you can try the app in Demo Mode. To use the Nucleus Smart App, you first need to pair your Nucleus 7 Sound Processor with a compatible mobile device. See in-app instructions or visit our support page www.nucleussmartapp.com/android/pair. Compatibility: To use the Nucleus Smart App for Android, your device will need to run Android 5.0 (Lollipop) or later and support Bluetooth 4.0 and later. Audio streaming is only available on Android devices where the device manufacturer has enabled Audio Streaming for Hearing Aids (ASHA) technology. For a list of verified devices or to learn more about devices that support audio streaming visit https://www.cochlear.com/compatibility. Note: Continued use of GPS running in the background can dramatically decrease battery life. The Nucleus Smart App only uses your GPS when it detects your Nucleus 7 Sound Processor has been lost or turned off, and does not constantly track your location. Android, Google Play and the Google Play logo are trademarks of Google LLC.

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