Contact Empower, Prudential Retirement Customer Service

Why should I report an Issue with Empower, Prudential Retirement?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Prudential Financial, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If you are a participant in a NonQual-only plan or Defined Benefit Retiree Plan, or own other Prudential products (such as an annuity or life insurance policy), you will not be able to access your account via the app.

2. Empower, Prudential Retirement mobile app is available in English and Spanish. • Accessible for all (meets WCAG 2. • If you change jobs or leave your employer, you have choices about what to do with your retirement savings.

3. All product names, logos, and brands are property of their respective owners. “EMPOWER” and all associated logos, and product names are trademarks of Empower Annuity Insurance Company of America.

4. Information provided in a language other than English is for explanatory purposes only and shall not be construed to modify or change the terms of these documents, agreements, and other materials, which shall be legally interpreted solely in their English versions.

5. Effective April 1, 2022, Empower officially acquired the full-service retirement business of Prudential.

6. If your plan was part of the sale from Prudential Retirement to Empower, please use this app.

7. Enroll in your 401(k) or 403(b) to easily manage your money, track your savings progress, access insights and tips designed to help you achieve financial wellness, and much more.

8. The Prudential Retirement® app is now the Empower, Prudential Retirement app.

9. We’re rolling out some exciting new features and enhancements with our upcoming releases, all aimed at increasing your ability to plan and manage your retirement.

10. Please reach out to us at mobileapp-support@prudential. com. © 2023 Empower Annuity Insurance Company of America.

11. Contractual and other legal documents, other agreements, and policy maintenance information will be in English.

1. Neither the website or the app allow you to add a beneficiary, nor calculate retirement! TERRIBLE INSTITUTION!!!!!!Prudential retirement accounts are the very wrong kind of old-fashioned investment experience.

2. Not sure why this sort of feature isn't standard in all financial institution apps for 401k.App is useless!! Cannot access my account.

3. Empower lacks many features that vanguard has like a contribution maximizer to figure out projected regular percentage is needed after bonuses and raises to max out but not lose out on employer match.

4. I'm moving my money somewhere else.The Empower app is very easy to use when choosing investments and changing contribution limits for my 401k.

5. Cannot access much from your account Update 9/23/2019 The worst retirement investment app/website ever seen.

6. I can readily access and adjust contribution rates, research various funds, and get a snapshot view of my fund's performance.

7. This is all pertinent information easy to find on the app.Had to request verification code (via snail mail per Prudemtial policy) multiple times before I could finally get into app/account.

8. It does not offer fingerprint access and does not allow you to drill down into any of your investments.

9. But I don't see how much the investment costs or how many shares I purchase with a contribution, information I want to know.

10. Its like they have no interest in providing customers a decent service since we are stuck with them.Eh. Does the basics, I suppose.

11. It needs some sort of useable functionality similar to the website, which it is severely lacking.I installed the app & discovered missing info.

1. Fix Empower, Prudential Retirement Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Empower, Prudential Retirement: Restarting the app will resolve most errors.
2. Update the Empower, Prudential Retirement App. Here is how:
   1. On Android goto PlayStore » Search for "Empower, Prudential Retirement" » Open Empower, Prudential Retirement » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Empower, Prudential Retirement » click "UPDATE".
3. Clear Empower, Prudential Retirement app cache: Clearing cached data will force your app to retrieve the latest data directly from Empower, Prudential Retirement servers.
   1. On Android, goto Settings » Apps » Select "Empower, Prudential Retirement" » click Storage » click "Clear Cache".
4. Check Empower, Prudential Retirement app permissions. If any of these permissions required to use your device's features are disenabled, Empower, Prudential Retirement might not work.
5. Uninstall and reinstall Empower, Prudential Retirement. If nothing else has worked, completely uninstall Empower, Prudential Retirement then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Empower, Prudential Retirement not working

2. Fix Empower, Prudential Retirement Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Empower, Prudential Retirement be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Empower, Prudential Retirement not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Empower, Prudential Retirement may not be able to connect to the Internet when running in the background.