Contact Empower Customer Service

Why should I report an Issue with Empower®?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Empower Retirement to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. CNBC says, “If you’re looking for an app that lays out all your income and expenses while giving you access to professional investment advice, Empower may be the budgeting tool you’re looking for.

2. With the Empower mobile app you can manage all your Empower accounts – anytime, anywhere – whether you are an individual investor or saving in your workplace retirement plan.

3. EFSI is an affiliate of Empower Retirement, LLC; Empower Funds, Inc. ; and registered investment adviser Empower Advisory Group, LLC.

4. Securities, when presented, are offered and/or distributed by Empower Financial Services, Inc. , Member FINRA/SIPC.

5. Forbes lists features of the Empower app as the “Best for Tracking Net Worth” and gave it 4. 5/5 stars.

6. Register an account, manage your money, link accounts to create a budget and build your financial confidence.

7. We enable people to view their full financial life and make more informed decisions with access to budgeting and debt-paydown tools.

8. And Empower will never sell your personal information to third parties.

9. This material is for informational purposes only and is not intended to provide investment, legal, or tax recommendations or advice.

10. Biometric identification and multi-factor authentication provide added security to help protect you.

11. Empower’s award-winning mobile app can help you get answers to your money questions.

1. Should also have the option of accessing website through mobile devices, not just some app that will often have issues & require updates even if they fix this issue.Horrible, doesn't work correctly.

2. I would like to be a to change my investments via the app without calling everytime.Frustrating! It doesn't allow you to manually enter a date for DOB, instead you have to thumb through a calendar, month by month, beginning with the current date, all the way back to the date you want to select.

3. As for Empower, have not had any issues with this company they have been pretty good and have some nice investment options.The app doesn't really work.

4. However 98% of the time, I cannot access my account information because the "Continue" buttons literally don't work.

5. 99.9% of the time I get taken to the Login Help screen and then get told that my entered information does not match my information on file.

6. Annoying to say the least.pro - the info is presented for the phone screen size con - a very big negative is that you have to log in with username and password typed in each time.

7. If they're not convenient, I'll use a regular computer with a big monitor.Cannot access website, as it prompts you to download and use mobile app.

8. There are buttons that don't work, which cause you to get stuck on screens without access to your account.

9. I've contacted Empower multiple times and all they can tell me to do is uninstall the app and reload it that'll fix the problem... To date this hasn't worked.

10. I have tried for months and tried re-downloading the app and it still doesn't work.

11. On the login screen it gives an option for fingerprint login in.

1. Fix Empower Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Empower: Restarting the app will resolve most errors.
2. Update the Empower App. Here is how:
   1. On Android goto PlayStore » Search for "Empower" » Open Empower® » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Empower » click "UPDATE".
3. Clear Empower® app cache: Clearing cached data will force your app to retrieve the latest data directly from Empower servers.
   1. On Android, goto Settings » Apps » Select "Empower®" » click Storage » click "Clear Cache".
4. Check Empower app permissions. If any of these permissions required to use your device's features are disenabled, Empower might not work.
5. Uninstall and reinstall Empower. If nothing else has worked, completely uninstall Empower then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Empower not working

2. Fix Empower Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Empower be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Empower not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Empower may not be able to connect to the Internet when running in the background.