Contact Transamerica Retirement App Customer Service

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1. I work FOR Transamerica and it doesn't even work, I hate to think what our external clients experience.The update is not working!!! I do get through the first page (that used to crash all the time before) but then at the login page, it hangs, the tower spinns forever, and then I get a message - we are experiencing technical difficulties, call 1-800.

2. Have tried multiple times over the past week or so but still same issue.Doesn't work with password managers, biometrics, or modern security features It's very much a pain trying to write down (old school) the password each time you go to use this app.

3. After entering userid and password, the app asks to click on agree to usage terms, but it just goes back to the main login page and says we are having technical issues, please try again later.

4. Horrible app and service!! This app does not work on Android, actually worked only one time, after that continues to crash.

5. What is being done to address this? Perhaps all of us with this issue should move our investments to a more tech savvy company.The app stopped working 3 months ago.

6. When I try to view the details, a red message pops up saying that account info is not available.

7. I can log in to the website so it is an app issue, not login credentials.

8. Would like to have more options available to make access similar to the website.Cannit login.

9. At minimum, support autofill, and please add support for fingerprint and face recognition login.Half the app never works.

10. If you have less than 3/5 years of date, you have to do a custom date range as the app isnt smart enough to just show the amount of history data it has.

11. But I appreciate the educational courses that walk you through advice for savings and other financial info.

1. Fix Transamerica Retirement App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Transamerica Retirement App: Restarting the app will resolve most errors.
2. Update the Transamerica Retirement App App. Here is how:
   1. On Android goto PlayStore » Search for "Transamerica Retirement App" » Open Transamerica Retirement App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Transamerica Retirement App » click "UPDATE".
3. Clear Transamerica Retirement App app cache: Clearing cached data will force your app to retrieve the latest data directly from Transamerica Retirement App servers.
   1. On Android, goto Settings » Apps » Select "Transamerica Retirement App" » click Storage » click "Clear Cache".
4. Check Transamerica Retirement App app permissions. If any of these permissions required to use your device's features are disenabled, Transamerica Retirement App might not work.
5. Uninstall and reinstall Transamerica Retirement App. If nothing else has worked, completely uninstall Transamerica Retirement App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Transamerica Retirement App not working

2. Fix Transamerica Retirement App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Transamerica Retirement App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Transamerica Retirement App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Transamerica Retirement App may not be able to connect to the Internet when running in the background.