Contact OneAmerica Retirement Customer Service

Why should I report an Issue with OneAmerica Retirement?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of OneAmerica to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If you participate in, or own, other OneAmerica Financial products, such as life insurance, employee benefits or annuities, you will not be able to access your account via the app.

2. Products issued and underwritten by American United Life Insurance Company® (AUL), a OneAmerica Financial company.

3. The app provides access to financial wellness resources and allows you to complete the retirement account management transactions and activities that are most important to you.

4. Additionally, OneAmerica Financial meets you where you are by providing the app experience in English and Spanish, depending on your language preference.

5. Please note, the OneAmerica Financial app only supports retirement plan participants.

6. Take control of your financial future anytime, anywhere through the modern and intuitive design of the OneAmerica Financial app.

7. OneAmerica Financial℠ is the marketing name for the companies of OneAmerica Financial.

8. We invest significant resources in people, processes, and technologies to safeguard the confidentiality, integrity, and availability of your data.

9. We understand that account security is top-of-mind, and we take the safety and security of your data very seriously.

10. Our information security program helps ensure that your data is well managed and protected at all times.

11. For app support, contact us at support@oneamerica.

1. No chat feature.. Very basic features available: view balance, overall performance not performance per fund, ability to change contribution amount and investment options and that's about it.

2. Deleted due to lack of features.The app has almost no useful information outside of balance and what my elected contribution is.

3. It's like the app was put out just to have an app.Great app for general info about your retirement.Very easy to use app.I would like to be able to see Individual Contributions and Employer matched contributions YTD Summaries via the mobile app.Horribly behind the times.

4. If you want to see actual contribution amounts, company matches, etc, this app does not expose any of that data.

5. Other apps will give you a breakdown of vested/non-vested, employer vs employee contribution, current balance vs what I've contributed.

6. No features to view contributions in, and money sources.

7. No simple click features to contact company via email (there is one to contact their 800#).

8. Is that really too much to ask? It's really too hard for you to show me visually what my contributions, my gains or losses, and future goals LOOK like? Get it together.Cannot see everything.

9. Now that you have an app I STILL need to go to your website to see my gains and losses...Which involves running a report...By date.

10. I lost my home because of delays in hardship withdrawal to prevent foreclosure.They have failed to export my funds to another provider for over 2 months.

11. It's been a horrible experience with One America, always full of excuses or claim more information needed.

1. Fix OneAmerica Retirement Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart OneAmerica Retirement: Restarting the app will resolve most errors.
2. Update the OneAmerica Retirement App. Here is how:
   1. On Android goto PlayStore » Search for "OneAmerica Retirement" » Open OneAmerica Retirement » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OneAmerica Retirement » click "UPDATE".
3. Clear OneAmerica Retirement app cache: Clearing cached data will force your app to retrieve the latest data directly from OneAmerica Retirement servers.
   1. On Android, goto Settings » Apps » Select "OneAmerica Retirement" » click Storage » click "Clear Cache".
4. Check OneAmerica Retirement app permissions. If any of these permissions required to use your device's features are disenabled, OneAmerica Retirement might not work.
5. Uninstall and reinstall OneAmerica Retirement. If nothing else has worked, completely uninstall OneAmerica Retirement then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing OneAmerica Retirement not working

2. Fix OneAmerica Retirement Server issues & Internet Connection

1. Check network connection: An unstable Internet will make OneAmerica Retirement be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to OneAmerica Retirement not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, OneAmerica Retirement may not be able to connect to the Internet when running in the background.