Published by Platform Purple, Inc

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Why should I report an Issue with Walk At Home Instant Access?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Platform Purple, Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Walk At Home Instant Access Customer Insights

1. And I've also had the problem of videos cutting out part way through.Buffers constantly on older device with Android 5.1. Love the workouts and the different options available during the month.

2. Be able to filter by booster and walk type (eg hand weights, bands, boosted, fast etc - these 3 suggestions because it takes ages to find exactly what you want) 4.

3. I wholeheartedly recommend 😊I love Leslie Sansone, but the platform she uses for this app, makes her videos inaccessible.

4. Sometimes you have miles cut out from a program like the walk 15 5 mile program.I kept on getting message saying the media could not be loaded, either because the server or network failed or because the format is not supported.

5. Works fine with a newer Samsung Tab A, but it's supposed to work on any device with Android 4.4 and above.I love love love this app!!! It's perfect for my new habit of waking up and working out at home first thing.

6. I do agree with another review - It would benefit me to be able to see more description of a walk and more search parameters and features would be great but this would just improve.

7. The way it downloads the videos for offline use is also crude as it just downloads mp4 files into the phone's video gallery.

8. I've not run into this problem with any other workout videos from other sources not do I have the problem when I use YouTube; it's unique to this app.

9. I signed us for a full access trial, but could not access the videos, so i decided i would not continue to subscribe once my trial period is over.

10. I wanted to use an older Google Nexus 10 pad to stream the videos, but it was frequently stopping and buffering.

11. All the best to Leslie Sansone and her walk team.This is a great subscription.

Steps to Troubleshoot & Fix Walk At Home Instant Access Issues

1. Fix Walk At Home Instant Access Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Walk At Home Instant Access: Restarting the app will resolve most errors.
  2. Update the Walk At Home Instant Access App. Here is how:
    1. On Android goto PlayStore » Search for "Walk At Home Instant Access" » Open Walk At Home Instant Access » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Walk At Home Instant Access » click "UPDATE".
  3. Clear Walk At Home Instant Access app cache: Clearing cached data will force your app to retrieve the latest data directly from Walk At Home Instant Access servers.
    1. On Android, goto Settings » Apps » Select "Walk At Home Instant Access" » click Storage » click "Clear Cache".
  4. Check Walk At Home Instant Access app permissions. If any of these permissions required to use your device's features are disenabled, Walk At Home Instant Access might not work.
  5. Uninstall and reinstall Walk At Home Instant Access. If nothing else has worked, completely uninstall Walk At Home Instant Access then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Walk At Home Instant Access not working


2. Fix Walk At Home Instant Access Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Walk At Home Instant Access be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Walk At Home Instant Access not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Walk At Home Instant Access may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Cancelation

    — by Naomi Lynn Stagno 1 year ago

  • i want to cancel my subscription

    — by JOSHUA ROSEN 1 year ago

  • Please cancel my subscription

    — by Sonia Barrett 2 years ago

  • Unable to pay the subscription fees.

    — by Valerie Atkins 2 years ago

  • Please cancel my monthly subscription
    Yvette Swafford
    stenostarr@redacted
    9165785613

    — by Yvette Swafford 2 years ago

  • Please cancel my subscription to Walk At Home.

    — by Kathryn Gemperline 2 years ago

  • Please cancel my walk at home subscription immediately. I am unable to do it on my app or on my laptop. Please confirm as soon as possible. Thank you.

    — by Patricia M Shahinian 2 years ago

  • the videos won't open on my apple tv

    — by luis gonzalez 2 years ago

  • Please can you cancel my account. Thank you.

    — by Steph Haywood 2 years ago

  • Please cancel the 4.99 dollar subscription I cannot access the site

    — by Karen Wanliss 3 years ago

  • Hello, I would like to cancel my subscription. I am not currently using it. Thank you, Lisa Karamanos

    — by Lisa Karamanos 3 years ago