Contact NYC ACCESS HRA Customer Service

Why should I report an Issue with NYC ACCESS HRA?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of NYC Human Resources Administration to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Documents section of the app lets you view a list of documents the Agency received from you about your case.

2. The Required Documents section will show you a list of the documents that you need to return to the agency to support an application, recertification, periodic report or special grant request.

3. The Cases section of the app lets you view the current status of your SNAP or Cash Assistance case, the EBT balance for each of your benefits, and any upcoming Recertification dates.

4. The Payments section of the app lets you view upcoming and past payments for your case, such as payments made to your landlord, utility company, or to your EBT card.

5. Please visit the My Documents section to check if the Agency accepted the documents you submitted.

6. Only documents that are listed in the My Documents section were accepted by the Agency.

7. The Appointment section of the app lets you view appointments that are upcoming, missed, or completed.

8. Note: Uploaded documents must be of good quality for the Agency to review.

9. You can also get real-time notifications on your smartphone about your case, such as when your case ‘Recertification’ is due, confirmation of an online application submission, upcoming appointments, required documentation and E-notices.

10. Each document that you submit and is accepted by the Agency stays on the list for 60 days from the date it was accepted.

11. The Profile section of the app provides you with the contact information and notification preferences you have previously provided to the agency.

1. I haven't qualified yet so I can't review anything except log in and document upload, but those are sub-par.Being unable to upload PDF files makes it more difficult to submit documents you can not printout.

2. I had to troubleshoot using REDDITDoes not work, I can't upload my documents because it won't connect to the case I opened.

3. It would be great if whatever problem this app has can be fixed! *Thank you for responding in less than a day!This app always has technical problems when using the document upload feature.

4. Had to reduce my rating to a two though, as every time I upload documents, the app freezes, and I have to force stop it.

5. no one picks up the phone or calls back when leaving a message.Edit: new error Recently there has been a need to Uninstall and reinstall the app: if you are having an issue where the screen only loads up to "we're almost ready...etc" you may need to reinstall to fix.

6. I have a hard time with the system of nyc's social benefit structure in general, calls can be over an hour, and the app can cut out having to WAIT to talk to someone, but I feel weird cutting out that middle person with an app without any genuine FAQ support.

7. I have 9 people on my case so a person who only has themselves probably wouldn't mind.filling out forms is easy, but uploading important documents is a hassle.

8. It is unfair to those who are trying to meet the ridiculous deadline to submit required documents, who are forced to use this poor excuse of an app instead of submitting docs on a computer via file attachment.

9. Even after I recertification for my SNAP, it keeps asking me to upload documents that were already uploaded.

10. Inconvenient.it's great to have the option to upload documents.

11. Don't even bother wasting your time taking photos of your documents with your phone camera.

1. Fix NYC ACCESS HRA Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NYC ACCESS HRA: Restarting the app will resolve most errors.
2. Update the NYC ACCESS HRA App. Here is how:
   1. On Android goto PlayStore » Search for "NYC ACCESS HRA" » Open NYC ACCESS HRA » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NYC ACCESS HRA » click "UPDATE".
3. Clear NYC ACCESS HRA app cache: Clearing cached data will force your app to retrieve the latest data directly from NYC ACCESS HRA servers.
   1. On Android, goto Settings » Apps » Select "NYC ACCESS HRA" » click Storage » click "Clear Cache".
4. Check NYC ACCESS HRA app permissions. If any of these permissions required to use your device's features are disenabled, NYC ACCESS HRA might not work.
5. Uninstall and reinstall NYC ACCESS HRA. If nothing else has worked, completely uninstall NYC ACCESS HRA then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NYC ACCESS HRA not working

2. Fix NYC ACCESS HRA Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NYC ACCESS HRA be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NYC ACCESS HRA not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NYC ACCESS HRA may not be able to connect to the Internet when running in the background.