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What users are saying
1. I haven't qualified yet so I can't review anything except log in and document upload, but those are sub-par.Being unable to upload PDF files makes it more difficult to submit documents you can not printout.
2. I had to troubleshoot using REDDITDoes not work, I can't upload my documents because it won't connect to the case I opened.
3. It would be great if whatever problem this app has can be fixed! *Thank you for responding in less than a day!This app always has technical problems when using the document upload feature.
4. Had to reduce my rating to a two though, as every time I upload documents, the app freezes, and I have to force stop it.
5. no one picks up the phone or calls back when leaving a message.Edit: new error Recently there has been a need to Uninstall and reinstall the app: if you are having an issue where the screen only loads up to "we're almost ready...etc" you may need to reinstall to fix.
6. I have a hard time with the system of nyc's social benefit structure in general, calls can be over an hour, and the app can cut out having to WAIT to talk to someone, but I feel weird cutting out that middle person with an app without any genuine FAQ support.
7. I have 9 people on my case so a person who only has themselves probably wouldn't mind.filling out forms is easy, but uploading important documents is a hassle.
8. It is unfair to those who are trying to meet the ridiculous deadline to submit required documents, who are forced to use this poor excuse of an app instead of submitting docs on a computer via file attachment.
9. Even after I recertification for my SNAP, it keeps asking me to upload documents that were already uploaded.
10. Inconvenient.it's great to have the option to upload documents.
11. Don't even bother wasting your time taking photos of your documents with your phone camera.
Steps to Troubleshoot & Fix NYC ACCESS HRA Issues
1. Fix NYC ACCESS HRA Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart NYC ACCESS HRA: Restarting the app will resolve most errors.
- Update the NYC ACCESS HRA App. Here is how:
- On Android goto PlayStore » Search for "NYC ACCESS HRA" » Open NYC ACCESS HRA » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for NYC ACCESS HRA » click "UPDATE".
- Clear NYC ACCESS HRA app cache: Clearing cached data will force your app to retrieve the latest data directly from NYC ACCESS HRA servers.
- On Android, goto Settings » Apps » Select "NYC ACCESS HRA" » click Storage » click "Clear Cache".
- Check NYC ACCESS HRA app permissions. If any of these permissions required to use your device's features are disenabled, NYC ACCESS HRA might not work.
- Uninstall and reinstall NYC ACCESS HRA. If nothing else has worked, completely uninstall NYC ACCESS HRA then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing NYC ACCESS HRA not working
2. Fix NYC ACCESS HRA Server issues & Internet Connection
- Check network connection: An unstable Internet will make NYC ACCESS HRA be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to NYC ACCESS HRA not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, NYC ACCESS HRA may not be able to connect to the Internet when running in the background.
Reported Issues
Hi there! I want my SNAP's application and account to be permanently deleted. Thank You
Disable my account
Delete my account
I want my old email deleted, so I can be able to create a new account. My new account email is as follows: aureliarodriguez77377@redacted Will you confirm that my old email has been deleted. I need to see my information in the ACCESS HRA App, as soon as possible please.
I moved to puerto rico with my mother I want to delete and cancel everything with access hra
I to delete my HRA application
I don’t need to fill out this application anymore and under the General Data Protection Regulation (for EU Residents): This gives you the right to ask an organization that holds data about you, to delete that data. This is known as the ‘right to erasure’. You can make your request verbally or in writing. We recommend writing via email, to serve as evidence. An organization has one calendar month to respond to your request.
Did a mistake in my application
Hello, my name is Imane Eldossouki and I would like to delete one of my hra accounts. I accidentally made two accounts because when one of them said that the time was up I thought I had to restart. The one that I would like to delete has the code: 00011841365H. Thank you and please get back to me as soon as possible.
It don't have none of my date on there I'll go to the app it says nothing's on there every time I go to the app and it should be my past history my dates and all of that if I got messages I don't get none of that
Please close case # 00038465317G and remove any and all associated uploaded documentation re; this case immediately from your system. I do not want my personal information on your public records. Do not use our personal information in any way and close this case asap!! It was a mistake applying after the way i was treated by your disgusting representative! I am of the wrong race and skin color! Delete this case immediately!! Thank you!!
I would like my account and the account of my children deleted immediately. I am no longer interested in opening a case with NYC ACCESS HRA nor do your rude workers deserve to know any of my personal business and i want my personal business removed from your records immediately and all documentation uploaded on your app removed.
Hello, Please delete all my information that you have on file for me. Thank you so much, Joanne
