Contact Orion FCU Customer Service

Why should I report an Issue with Orion FCU Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Orion Federal Credit Union to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Send money - Instantly send money using the recipient's mobile phone number or email address.

2. Deposit checks - Our remote deposit allows you to deposit a check any time using your phone camera.

3. The Orion Mobile app provides real-time access for your banking convenience.

4. Apply for a Loan - Check out Orion's loan offerings with our easy application process.

5. Orion Mobile is free to download and easy to use.

6. The best and most secure mobile experience is provided when you keep your phone software up-to-date.

7. Check your Credit Score - Your free credit score is delivered to you right in the app.

8. Manage your debit and credit cards - Set transaction alerts or lock your card with one click.

9. Get quick access - Log in using fingerprint or facial recognition.

10. Personal Financial Management - Track all of your spending and link other accounts.

11. Bill Pay - Pay your bills through the mobile app.

1. I have been paying my credit card bill for years by transferring the funds from an external account.

2. While the new layout is awesome, especially when it shows you your full account number, cd maturity dates, interest rates, etc, my wallet was stolen 5/20 and I went to the app to turn off my three debit cards and it was no longer an option.

3. I made sure the check was on a background that makes it stand out!! HELP!The only way to see your transfer activity via app is by checking the box 'saved transfer' but now an error code appears and I can no longer see that.

4. I followed the prompt as usual but this time an error message popped up repeatedly stating that the "check could not be found" and to "be sure the camera is focused and all 4 corners of the check are visible".

5. No problems until the recent update that doesn't have an option for "forgot user id" since I've been logging in with my finger (biometric) for 3 or 4 years.

6. At first, it wouldn't allow me to transfer funds to an outside account that is linked to my accounts.

7. Update: the "retake" button is a white box with black lettering; the "accept" box is dark blue with dark font, overlaid with black background.

8. I had to reenter information for my external account to make the bill current even though I can still see that the account is linked to Orion.

9. But it does work, so my suggestion is to dupicate the color scheme of the "accept" button to match the color scheme of the "retake" button.

10. I can monitor my own credit score and spending habits which helps me keep track of what's going in and out of my account.

11. They should have left the original app alone.Been a customer of Orion since the MATCU days and have been using the app since it's introduction.

1. Fix Orion FCU Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Orion FCU: Restarting the app will resolve most errors.
2. Update the Orion FCU App. Here is how:
   1. On Android goto PlayStore » Search for "Orion FCU" » Open Orion FCU Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Orion FCU » click "UPDATE".
3. Clear Orion FCU Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Orion FCU servers.
   1. On Android, goto Settings » Apps » Select "Orion FCU Mobile" » click Storage » click "Clear Cache".
4. Check Orion FCU app permissions. If any of these permissions required to use your device's features are disenabled, Orion FCU might not work.
5. Uninstall and reinstall Orion FCU. If nothing else has worked, completely uninstall Orion FCU then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Orion FCU not working

2. Fix Orion FCU Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Orion FCU be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Orion FCU not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Orion FCU may not be able to connect to the Internet when running in the background.