Contact OneLogin Protect Customer Service

Why should I report an Issue with OneLogin Protect?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of OneLogin Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Whatever you call it, MFA has been too annoying for too long, interrupting people when they’re trying to get work done. * Displaying push notifications when there’s a new login attempt, so you don’t have to go hunting for the OneLogin Protect app among the dozens of apps you probably have on your phone. * Eliminating the frustration of manually entering a one-time password in a short time period. * Sending notifications to your watch, so you can Accept or Deny login attempts without pulling out your phone.

2. OneLogin Protect asks you to confirm login attempts on your phone or watch, to better secure your organization’s apps.

3. After you type your username and password into OneLogin web portal ( ), OneLogin Protect asks you to confirm the login on your phone.

4. On the other hand, if someone tries to log in as you, you click Deny, they’re shut out of OneLogin, and OneLogin notifies your IT department so they can follow up.

5. OneLogin Protect is a rethink of multifactor authentication, sometimes called MFA, two-factor authentication, or 2FA.

6. To use the OneLogin Protect app, you must have an active OneLogin account.

7. Click Accept, and you’re signed into OneLogin.

8. Alternatively, you can also tab SEND OTP to push the OTP (one-time password).

9. This may already have been provided to you by your organization.

10. Contact your IT department if you are unsure or need information about your account.

1. Expected a headache if you change phones.The notifications never come through until I actually physically unlock my phone, and half the time the response to the push notification doesn't go through.Does what I need of it, though it would be nice if it could consistently register responses from Wear OS devices so I don't always need to take my phone out of my pocket to log in to something.Restore existing OTP account is removed.

2. On restricted areas, we are not allowed to bring our phone.Horrible. I bought a new phone and kept the same number but I won't ever get any new notification and I HAVE TO HAVE THIS for my job so I can't perform my job correctly.

3. Now I can't get on my work app, so I can't find a customer support email to correct this,I deleted app re added still said it notification nothing come through,one log in can you help with this,I need my work app,work can't help I askedNotification used to come for approval.

4. Like a lot of people here, it worked fine but once I got a new phone & downloaded the app a 2nd time, no push notifications come through although it says it sending one to my phone.

5. I have to bring my phone every time I need to login.

6. Now it's not showing and need to open the app to get the code...which is tedious when environment is tight and every sec is importantThey removed backup and restore.

7. Hope HEB drops this and upgrades to more reliable recourse.I changed my phone, and I kept the same number.

8. Now, it is not present in the app.How are we supposed to do an account recovery from a recovery package PDF if there is no longer a restore button? This is a major oversight and there is no guidance online.

9. I'm looking for an alternative app instead but...The backup and restore version was removed from the last update.

10. I was using this feature to switch my phone.

11. I also need it for my job so, it's not helpful or reliable at all.

1. Fix OneLogin Protect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart OneLogin Protect: Restarting the app will resolve most errors.
2. Update the OneLogin Protect App. Here is how:
   1. On Android goto PlayStore » Search for "OneLogin Protect" » Open OneLogin Protect » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OneLogin Protect » click "UPDATE".
3. Clear OneLogin Protect app cache: Clearing cached data will force your app to retrieve the latest data directly from OneLogin Protect servers.
   1. On Android, goto Settings » Apps » Select "OneLogin Protect" » click Storage » click "Clear Cache".
4. Check OneLogin Protect app permissions. If any of these permissions required to use your device's features are disenabled, OneLogin Protect might not work.
5. Uninstall and reinstall OneLogin Protect. If nothing else has worked, completely uninstall OneLogin Protect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing OneLogin Protect not working

2. Fix OneLogin Protect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make OneLogin Protect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to OneLogin Protect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, OneLogin Protect may not be able to connect to the Internet when running in the background.