Published by OneLogin Inc on Nov 8, 2024

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Why should I report an Issue with OneLogin Portal?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of OneLogin Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About OneLogin Portal

1. OneLogin Portal enables you to seamlessly and securely sign into all the web applications in your OneLogin account on your iPhone and iPad.

2. Your apps stay secured behind biometric factors such as Face ID or Touch ID, as well as a secondary Passcode screen while you are signed in.

3. Easily access all your company assigned or personally configured apps just like the desktop browser, as well as your OneLogin Profile page to update your password and personal information.

OneLogin Portal Customer Insights

1. Doesn't let me put my time off, says I have to wait until the day after I need off to request off?!?This app sucks, my boss hates when I request for days off by any other means than through the app (I've been scolded for it several times) and so I tried to use this app instead but because it would not let me even look at my schedule I ended up missing the deadline for it and now I have to work that day.

2. You constantly have to logout and login, like you are setting it up for the 1st time, each time in order for it to work.Never wants to open on my phone.

3. My account never loads properly, sign in is extremely difficult to find, and once logged in it just asks me to update my profile, every time.

4. Our plant workers can't use this app for the two main sites they're connecting to and we're training people not to use the app since it will only waste their time.This app never works properly.

5. I always get an image of a ghost and I have to close it and open repeatedly until it finally connects.Opens apps in WebView, with no option to use the default browser.

6. When I finally get it to load, if I close it and try to look again, it won't open anymore, and I have to wait hours before it opens again.

7. I know it's not my phone - my phone has never had issues running an app.Since it has been re-added to the Play Store I have had nothing but issues.

8. This app has been useless and frustrating.Hate I have to use this app to get my work schedule.

9. If I get into the app once in a day, then close it out and clear it from my open apps, and try to open it again, it just shows a blank screen.

10. I have to click other things and close then reopen before it will load my schedule.

11. It only works about 50% of the time.

Steps to Troubleshoot & Fix OneLogin Portal Issues

1. Fix OneLogin Portal Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart OneLogin Portal: Restarting the app will resolve most errors.
  2. Update the OneLogin Portal App. Here is how:
    1. On Android goto PlayStore » Search for "OneLogin Portal" » Open OneLogin Portal » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OneLogin Portal » click "UPDATE".
  3. Clear OneLogin Portal app cache: Clearing cached data will force your app to retrieve the latest data directly from OneLogin Portal servers.
    1. On Android, goto Settings » Apps » Select "OneLogin Portal" » click Storage » click "Clear Cache".
  4. Check OneLogin Portal app permissions. If any of these permissions required to use your device's features are disenabled, OneLogin Portal might not work.
  5. Uninstall and reinstall OneLogin Portal. If nothing else has worked, completely uninstall OneLogin Portal then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing OneLogin Portal not working


2. Fix OneLogin Portal Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make OneLogin Portal be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to OneLogin Portal not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, OneLogin Portal may not be able to connect to the Internet when running in the background.

Reported Issues

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