Contact GlobalProtect Customer Service

Why should I report an Issue with GlobalProtect?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Palo Alto Networks to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. GlobalProtect for Android connects to a GlobalProtect gateway on a Palo Alto Networks next-generation firewall to allow mobile users to benefit from enterprise security protection.

2. The app automatically adapts to the end user’s location and connects the user to the best available gateway in order to deliver optimal performance for all users and their traffic, without requiring any effort from the user.

3. Enterprise administrator can configure the same app to connect in either Always-On VPN, Remote Access VPN or Per App VPN mode.

4. This allows users to work safely and effectively at locations outside of the traditional office.

5. Before installing this app, please check with your IT department to ensure that your organization has enabled a GlobalProtect gateway subscription on the firewall. - Supported on Palo Alto Networks next-generation firewalls running PAN-OS 7. 1, 8. 0, 8. 1, 9. - Requires a GlobalProtect gateway subscription installed on the Palo Alto Networks firewall in order to enable support for GlobalProtect app for Android.

1. Fix your awful garbage.Besides the constant notification the global protect is running although I have logged out, I always need to delete the app data to make a new connection to the vpn server... Worst experience I ve ever had with an app.Excellent app.

2. If only there was a 0 star option.Really? Always running in the background when no VPN connection is required? I've noticed the super buggy Linux app does the same thing, and best of all, the firewall appliance at the other end doesn't support secure renegotiation, a 2009 vulnerability that causes a DoS with their own Linux app.

3. After security update on Pixel 2, running Android 10 my phone turns on with an always on notification from global protect.

4. Also can this thing have multiple gateways configured? I have a need for multiple gateway configurations and have then be easily selected.Persistent notification on newest version of Android.

5. I always get a "global protect is running" notification even when the VPN is not connected.

6. what highschooler made this for their hackathon?Constant notification that GlobalProtect is Running.

7. The persistent notification is also a pain but not being able to use the app as I did two days ago is worse.

8. According to KB articles, Palo Alto is aware and doesn't plan to do anything about it! I say this just to point out that issues go deeper than just the apps they create.

9. Lacks settings to mute / configure which notification are displayed.

10. Obviously I could care less if it's "running" I care if it's connected, I care if it's WAS connected and now is not connected.

11. also you cant change any settings, it always defaults to the worst option and you have to change it every time.

1. Fix GlobalProtect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart GlobalProtect: Restarting the app will resolve most errors.
2. Update the GlobalProtect App. Here is how:
   1. On Android goto PlayStore » Search for "GlobalProtect" » Open GlobalProtect » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GlobalProtect » click "UPDATE".
3. Clear GlobalProtect app cache: Clearing cached data will force your app to retrieve the latest data directly from GlobalProtect servers.
   1. On Android, goto Settings » Apps » Select "GlobalProtect" » click Storage » click "Clear Cache".
4. Check GlobalProtect app permissions. If any of these permissions required to use your device's features are disenabled, GlobalProtect might not work.
5. Uninstall and reinstall GlobalProtect. If nothing else has worked, completely uninstall GlobalProtect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing GlobalProtect not working

2. Fix GlobalProtect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make GlobalProtect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to GlobalProtect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, GlobalProtect may not be able to connect to the Internet when running in the background.