Contact Protection 360 Customer Service

Why should I report an Issue with Protection 360™?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Technical Services to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Automatically available at no extra cost to all Protection 360™ customers. • File a Claim – With just a few taps, you can file an accidental damage claim for drops, spills or cracks, or a (Hardware Service) mechanical breakdown claim for device malfunctions. • View Coverage Details – Access your coverage documents and deductible info, as well as FAQs. • Browse Curated Self-Help Articles – Get the most out of your devices and discover helpful Step-by-Step Guides. • Access Your Extras – Enjoy all the Extra Benefits of Protection 360™ in one place.

2. Get instant access to live tech support, view coverage details, file and track a claim and more.

3. This easy-to-use app helps you get the most out of your connected world. • Access Live Tech Support – Instant access 7 days a week to live tech support via call or chat for all your connected devices.

4. Protection 360™ by Assurant® gives you everything you need to enjoy a trouble-free and optimized device experience.

5. Register in the app with your T-Mobile phone number to enable services and verify your eligibility.

6. Get help with setup, installation, device-to-device connectivity, Bluetooth, Wi-Fi and more.

7. If you’re not eligible for technical support, that feature will be removed 14 days after registration.

1. They will not ship a replacement phone to an APO address, only an address they can verify on Google maps due to "policy".Been waiting a week for my claim to be reviewed and still nothing.

2. one of my lines had a phone stolen and the app kept wanting to text the phone that was stolen for verification.Why don't you make it easy for the customers to file a whole completed claim from here (360 app).

3. Example you are installed on the phone under the account Auto fill, address , phone number, and Call Id/Who.

4. Whats next, a flip phone?the app is very difficult if you're trying to put a claim on a line other than the one you're using.

5. And when the replacement phone was the wrong one, he went the extra mile to get that dealt with quickly and then even checked back to make sure it all went well with the replacement for the replacement.

6. Just got the phone exactly 1 month ago.This app has been the best help for getting my replacement phone set up.

7. So, do I do this process twice? Come on now it was easier when I totaled my vehicle to get a claim processed.Spent 3 hours on the line with T-Mobile changing PIN and administrative abilities of the account and guess what...? I'm back on the line with them doing it all over again.

8. Last time i used the insurance they gave me this phone that is not even close to the phone i sent in.

9. The user doesn't know this and then you end up with the city/state being repeated twice.Technical support doesn't help at all when you tell them an issue matching many others and it happens to be their network merger with Verizon from what I have researched.

10. I have a phone that will not connect to data and contantly dropping calls.

11. not a happy T-Mobile customer.I have Had t mobile for eighteen years have paid For insurance for the whole time have used it twice in 18 years this time when.

1. Fix Protection 360 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Protection 360: Restarting the app will resolve most errors.
2. Update the Protection 360 App. Here is how:
   1. On Android goto PlayStore » Search for "Protection 360" » Open Protection 360™ » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Protection 360 » click "UPDATE".
3. Clear Protection 360™ app cache: Clearing cached data will force your app to retrieve the latest data directly from Protection 360 servers.
   1. On Android, goto Settings » Apps » Select "Protection 360™" » click Storage » click "Clear Cache".
4. Check Protection 360 app permissions. If any of these permissions required to use your device's features are disenabled, Protection 360 might not work.
5. Uninstall and reinstall Protection 360. If nothing else has worked, completely uninstall Protection 360 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Protection 360 not working

2. Fix Protection 360 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Protection 360 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Protection 360 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Protection 360 may not be able to connect to the Internet when running in the background.