Published by OnCall Health on Dec 1, 2023

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Why should I report an Issue with OnCall Health?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of OnCall Health to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About OnCall Health

1. You must have an existing OnCall Health patient account to use this app.

2. Please visit oncallhealth. com for more information.

OnCall Health Customer Insights

1. It may be good for the office on their end but it doesn't do much for the mobile user it could easily B adoptable or integrated with other calendars by the click of a button which I have used in other apps especially Google CalendarTotally unacceptable that the resolution is fixed at the highest level.

2. Tried to fill out a form about 6 times , kept crashing, same text copies to other fields, you change it there- then your answer to the previous question gets changed to the same text.

3. Not only the representative was unable to solve this issue (so does this app can be viewed on landscape mode?) or then pretty just just ignored me when she realized she couldn't help me.Very restrictive as to what you can do I can't even change anything on my profile.

4. When my provider tried to work around this by sending an invite to a different email and allow me to create another account, it wouldn't allow that, either.

5. The screen should not fall asleep in the first place but the fact that it causes me to be added to the call a second time means I have to quit and start the app in the middle of the call.

6. The app cannot deal with my phone changing orientation or the screen being woken up after falling asleep.

7. While the auto-rotate function was on.. the app wouldn't switch from portrait view to landscape view.

8. On the desktop version, it can be changed so as to use less bandwidth, but not on the app, where it is actually needed when you have to use mobile data.

9. Doesn't appear much effort went into this much experience that I have had in many other apps.

10. it works for a video calling, but phone heated up unbelievably and killed the battery.

11. It also does this if the phone goes between portrait and landscape.

Steps to Troubleshoot & Fix OnCall Health Issues

1. Fix OnCall Health Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart OnCall Health: Restarting the app will resolve most errors.
  2. Update the OnCall Health App. Here is how:
    1. On Android goto PlayStore » Search for "OnCall Health" » Open OnCall Health » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OnCall Health » click "UPDATE".
  3. Clear OnCall Health app cache: Clearing cached data will force your app to retrieve the latest data directly from OnCall Health servers.
    1. On Android, goto Settings » Apps » Select "OnCall Health" » click Storage » click "Clear Cache".
  4. Check OnCall Health app permissions. If any of these permissions required to use your device's features are disenabled, OnCall Health might not work.
  5. Uninstall and reinstall OnCall Health. If nothing else has worked, completely uninstall OnCall Health then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing OnCall Health not working


2. Fix OnCall Health Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make OnCall Health be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to OnCall Health not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, OnCall Health may not be able to connect to the Internet when running in the background.

Reported Issues