Published by Ninja Number on Aug 28, 2023

Report an issue with Smart Second Phone Line.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Smart Second Phone Line for Bu?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Ninja Number to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Smart Second Phone Line for Bu image 1 contact Smart Second Phone Line for Bu image 2

Smart Second Phone Line Customer Insights

1. Save yourself the headache and go elsewhere.My wife has been using this for her business phone, however, she has not been able to receive text messages for over 2 weeks now and has called multiple times to get help and still has not received a call from ninja number.

2. The classification filter makes it a breeze to identify and organize my contacts.I've been using this app/service for a couple of months now and it's really helped my business.

3. It's great.We started using NInjaNumber for our agritourism business a few months ago and now we can't imagine not having it.

4. It still has it's quirks, but their customer support is quick and responsive! Wish they had some troubleshooting tips in the app rather than having to go find it on the desktop site, but still worth it since we're just starting out.The NinjaBot is really cool.

5. So I was able to get a second number that I now use as my main business line.

6. If this issues gets fixed i would be happy to review this app once again.The call out feature is easy to use and I can mask my personal number.

7. Yes it does require a credit card for the free trial but if you are planning on getting a second number that really shouldn't matter.

8. Would rate higher if I could!I was so excited to get this app for a secondary business number.

9. But this has a very customizable chatbot for your incoming SMS messages and all I can say is WOW!! If you are using this you're likely in the 0.1% of businesses that are taking it to that next level, and you will see less contacts fall through the cracks.

10. My favorite feature is being able to sit down in the evening and quickly text back everyone who left a voicemail by reading the transcripts and responding.

11. I love not having to pay for an extra line, and still get some cool features, such as AI replies! Not bad for 10 bucks a month.

Steps to Troubleshoot & Fix Smart Second Phone Line Issues

1. Fix Smart Second Phone Line Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Smart Second Phone Line: Restarting the app will resolve most errors.
  2. Update the Smart Second Phone Line App. Here is how:
    1. On Android goto PlayStore » Search for "Smart Second Phone Line" » Open Smart Second Phone Line for Bu » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Smart Second Phone Line » click "UPDATE".
  3. Clear Smart Second Phone Line for Bu app cache: Clearing cached data will force your app to retrieve the latest data directly from Smart Second Phone Line servers.
    1. On Android, goto Settings » Apps » Select "Smart Second Phone Line for Bu" » click Storage » click "Clear Cache".
  4. Check Smart Second Phone Line app permissions. If any of these permissions required to use your device's features are disenabled, Smart Second Phone Line might not work.
  5. Uninstall and reinstall Smart Second Phone Line. If nothing else has worked, completely uninstall Smart Second Phone Line then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Smart Second Phone Line not working


2. Fix Smart Second Phone Line Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Smart Second Phone Line be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Smart Second Phone Line not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Smart Second Phone Line may not be able to connect to the Internet when running in the background.

Reported Issues