Contact OpenPhone Customer Service

Why should I report an Issue with OpenPhone?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of OpenPhone Technologies Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It brings your calls, texts, and contacts into an intuitive app that works across all your devices, so you never miss a customer.

2. OpenPhone is the collaborative phone system for teams.

3. Rated #1 in customer satisfaction on G2, OpenPhone is trusted by over 50,000 businesses, from fast-growing startups to Fortune 500 companies. • Keep everyone aligned with shared phone numbers, which let teammates work together to seamlessly support customers. • Use AI to transcribe and summarize calls, provide next steps, and more. • Work more efficiently with automations and integrations. • As your team grows, easily add new numbers and customize them to ensure callers get routed to the right place. • And build stronger relationships with a mini CRM for your team’s contacts, complete with custom properties and notes.

1. 90% of the time this is all you need, but some robo calls with one-time codes require you to press a key, and you cannot reach the keypad screen to press anything, since the UI already flagged the call as "disconnected" somehow.Don't do it! Multiple technical issues in the 6 months I have used this...outbound texts not being received from the android app and the desktop app, not receiving inbound messages and calls on mobile, very poor, limited integration with HubSpot CRM (which was the main reason I chose this application).

2. The app does however let you know how many calls you've missed! I'm not sure if it's my Android phone (Samsung S22) but I've deleted my VPN, and am forced to delete then reinstall the app every day for hope that it will work for a few hours.

3. Has ability to record all calls, but only within the app, not if call is forwarded to another phone through the menu, or if call forwarding is turned on.

4. Lots of bad connections and funky behavior such as it continuing to ring even after a call is answered, long pauses after answering before the connection is made, and randomly dropping calls in progress.

5. Update: new version of app downloaded all seems to be working well now.🤞The issues with being unable to answer calls or calls freezing after a few minutes seem to have been fixed.

6. I would also like to force dark mode, and include more of the desktop customization options on the phone version.I'm living abroad for an extended time and I wanted to save my US phone number that I've had since 8th grade.

7. If you're on a regular call on your phone and an openphone call comes in through the app it still rings loudly.

8. The only thing that is missing is that it does not show up as a dialer option when you click phone numbers in your phone.We used this app for about a year and it worked pretty well with the occasional glitch.

9. Their latest release, in addition to having some bizarre terminology and weird ergonomics, does not use the phone's proximity sensor on any of our staff's phones.

10. I hate that game.This is a great option if you're looking for a business phone that allows you to have a vanity number.

11. It's impossible to take a phone call and impossible to hang it up.

1. Fix OpenPhone Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart OpenPhone: Restarting the app will resolve most errors.
2. Update the OpenPhone App. Here is how:
   1. On Android goto PlayStore » Search for "OpenPhone" » Open OpenPhone » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OpenPhone » click "UPDATE".
3. Clear OpenPhone app cache: Clearing cached data will force your app to retrieve the latest data directly from OpenPhone servers.
   1. On Android, goto Settings » Apps » Select "OpenPhone" » click Storage » click "Clear Cache".
4. Check OpenPhone app permissions. If any of these permissions required to use your device's features are disenabled, OpenPhone might not work.
5. Uninstall and reinstall OpenPhone. If nothing else has worked, completely uninstall OpenPhone then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing OpenPhone not working

2. Fix OpenPhone Server issues & Internet Connection

1. Check network connection: An unstable Internet will make OpenPhone be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to OpenPhone not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, OpenPhone may not be able to connect to the Internet when running in the background.