Contact Neo Smart Blinds Customer Service

Why should I report an Issue with Neo Smart Blinds?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Neo Smart Blinds to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Neo Smart Blinds Controller is a bridge between your motorized blinds and the Internet.

2. After purchase of a Neo Controller, you can use this app to control your blinds and set weekly schedules.

3. A great addition to your smart home system!

1. The app could be improved by giving some indication as to the open/closed status of the blinds as there's currently no way of knowing whether an instruction has been carried out or not but I gather this is impossible.Unable to get Google assistant to recognize command for favourite #2 setting.

2. Definitely not a range issue (hub is though thin plasterboard wall) and some rollers do trigger on set schedule , same don't 2) You can't set separate schedules for the blinds in the same room.

3. Instead, you must use data and drain your battery for the feature to work, no thanks.I've had 12 blinds for 2 months now.

4. Would highly recommend this product.Hi, why doesn't the icons show the current position of the blinds as they do in your bluetooth app.

5. Very easy to use and setup, works as advertised! Only 4 stars because the sunrise/set feature doesn't work unless you allow the app to constantly run geo in the background.

6. Most of the app is intuitive and thought so far we've used it for blinds, it perfectly handles TD/BU (Top Down/Bottom Up) blinds which are more complex from an automation perspective.

7. It's like the hub asks the blinds to lower, but doesn't check if it worked/retry.

8. Unfortunately, this was a big waste of $.I had problems with scheduled closing of the blinds which caused just a judder.

9. It will allow you to see the current position of blinds when away from home and take appropriate actions.

10. 1) Blinds don't go up or down on set schedule.

11. I'm using it for Lauvolite roller blinds.

1. Fix Neo Smart Blinds Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Neo Smart Blinds: Restarting the app will resolve most errors.
2. Update the Neo Smart Blinds App. Here is how:
   1. On Android goto PlayStore » Search for "Neo Smart Blinds" » Open Neo Smart Blinds » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Neo Smart Blinds » click "UPDATE".
3. Clear Neo Smart Blinds app cache: Clearing cached data will force your app to retrieve the latest data directly from Neo Smart Blinds servers.
   1. On Android, goto Settings » Apps » Select "Neo Smart Blinds" » click Storage » click "Clear Cache".
4. Check Neo Smart Blinds app permissions. If any of these permissions required to use your device's features are disenabled, Neo Smart Blinds might not work.
5. Uninstall and reinstall Neo Smart Blinds. If nothing else has worked, completely uninstall Neo Smart Blinds then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Neo Smart Blinds not working

2. Fix Neo Smart Blinds Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Neo Smart Blinds be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Neo Smart Blinds not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Neo Smart Blinds may not be able to connect to the Internet when running in the background.