Published by Adevinta Spain, S.L.U. on Nov 6, 2023

Report an issue with Fotocasa.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Fotocasa: Houses & Flats?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Adevinta Spain, S.L.U. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Fotocasa: Houses & Flats image 1 contact Fotocasa: Houses & Flats image 2

About Fotocasa: Houses & Flats

1. And if that wasn’t enough, or if you are not thinking about buying a flat or renting a house right now, the Fotocasa blog, which you can access through the app, features tips on decorating your home, advice for buying, selling and renting properties, and all the latest news on the property market.

2. With Fotocasa you can access the biggest catalogue of properties (flats, houses, apartments etc. ) to rent, buy or sell.

3. If you want to buy or sell a property, Fotocasa offers you the best catalogue of real estate properties in Spain with more than 1. 5 million properties.

4. Type of property: Apartments, attic, terraced house, detached house, duplex, studio, rural estate, loft apartment, flat, ground floor flat.

5. We combine the best of face-to-face and virtual visits in the new Fotocasa Express Visit: a guided virtual tour with which you will save time in your search, you will be able to make a more efficient selection and also, without leaving home.

6. Fotocasa launches in exclusive the Wishlist, a new feature to help you organise better and share your favorite flats or houses and help you while apartment hunting.

7. fotocasa, find your happy place among more than 1. 5 million properties.

8. Download the fotocasa app for FREE, the best app to easily find the flats or houses you are looking for.

9. If you want to buy or sell your flat, if you are looking for a property or a room to rent, then this app is for you. New functionality alert!

10. Save your favourite apartments, houses and properties so you can see them again easily and stay on top of any changes.

11. You can also activate the option to receive notifications when you have a new reply from a property or from someone interested in buying or renting your flat.

Fotocasa Customer Insights

1. What's incredibly frustrating is that if you are looking at particular listing and then flick to another app (typically google maps to look at the location of the house there) when you return to Fotocasa you are automatically taken to the home page instead of where you were in the site, and have to start all over again, which is incredibly frustrating and time consuming.Alerts don't work properly.

2. I'm rating 3 stars because when I use the "trace area" tool to select an area where I want to search, if I choose "save as alert" the alert saves the filters chosen like price, number of bedrooms etc, but it doesn't save the selected area traced in the map.

3. Not sure if I'm doing something wrong or its a bug?Would be nice to be able to choose the exact price range you wish to purchase in to save time, plus it would be nice to only receive property types I'm looking for IE houses not flatsYou fixed it.

4. Secondly, and probably not Fotocasa's faulty, I sent rental request messages to 6 different businesses last week through the message system and have not had a single response yet.

5. This is very frustrating as I recieve alerts only to realise they are not relevant to me as they are from all across the city and not where I chose.

6. It translates the description to English now Awesome!First I would like to say that I appreciate the hard work by the developers and product team.

7. It's brilliant to pinpoint an area on the map, see everything for sale and see many photos of each property of interest.

8. I have set up alerts for "new" properties and I'm still getting the notifications about the old houses I seen so many times.

9. I specified info in English and whilst most instructions are OK many of the property descriptions are only available in Spanish.

10. It used to work fine.Impressed with the website design and functionality but there are a few issues.

11. I would also like stronger search facilities, e.g. "less than 500m from the beach".A very good app with decent design.

Steps to Troubleshoot & Fix Fotocasa Issues

1. Fix Fotocasa Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Fotocasa: Restarting the app will resolve most errors.
  2. Update the Fotocasa App. Here is how:
    1. On Android goto PlayStore » Search for "Fotocasa" » Open Fotocasa: Houses & Flats » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Fotocasa » click "UPDATE".
  3. Clear Fotocasa: Houses & Flats app cache: Clearing cached data will force your app to retrieve the latest data directly from Fotocasa servers.
    1. On Android, goto Settings » Apps » Select "Fotocasa: Houses & Flats" » click Storage » click "Clear Cache".
  4. Check Fotocasa app permissions. If any of these permissions required to use your device's features are disenabled, Fotocasa might not work.
  5. Uninstall and reinstall Fotocasa. If nothing else has worked, completely uninstall Fotocasa then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Fotocasa not working


2. Fix Fotocasa Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Fotocasa be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Fotocasa not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Fotocasa may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Kindly help me

    — by Sulman shah 2 years ago

  • Is fotocasa a genuine company? I am urgently trying to rent a flat in Benidorm and cannot get a reply anyone I enquire to this is my second complaint to you as I also have not received a reply from you I urgently need to sort something out

    — by Ian Thorpe 2 years ago

  • I have tried and tried and tried a lot to get information and rent one of your properties on San Paolo Benidorm and cannot get a reply from anyone can you help please. Thank you you Ian Thorpe

    — by Ian Thorpe 2 years ago

  • Julie Sinha

    — by Julie Sinha 2 years ago

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