Contact Altec Smart Security System Customer Service

Why chat with our AI Altec Smart Security System Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Altec Smart Security System.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. We bought the system at a store 10 minutes from our home, read the directions on our way home, we have the camera and Google home speaker setup in less than 20 minutes, left our house on the way to the airport and finished the setup during the drive.

2. the sd card functionality isn't fully implemented yet, besides saving alerts but you need to use either the free or paid subscriptionThe camera does not connect to WiFi in spite of following ALL instructions and calls to tech support.

3. IT HAS a service that comes with each camera that has emergency contact on it and they are constantly recording and im not sure how far back you can go back.that is saved on the cloud but i have went back avout 3 months.Lot of issues.

4. It might be better if you're willing to pay the monthly fee to save recordings.Well everything works good except the fact that the app won't allow me to buy the cloud subscription package.

5. Also if lights are on in the room it appears to bright to see anything and the night vision only really works close up which defeats the purpose of detecting anything from a clear distance in the dark.

6. Once you get the camera connected, you can log back in and turn the N band back on.

7. - Camera app works quite well, and the fisheye effect is straightened out some when zooming in on an area.

8. The app works good and shows detection alerts correctly and instantly connects, good product!It glitches alot.

9. I suspect the camera had connected to the 5Gig band.

10. Only thing good in the whole package is the Google speaker.

11. - Speaker has mildly decent bass response, and the assistant works as intended.

1. Fix Altec Smart Security System Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Altec Smart Security System: Restarting the app will resolve most errors.
2. Update the Altec Smart Security System App. Here is how:
   1. On Android goto PlayStore » Search for "Altec Smart Security System" » Open Altec Smart Security System » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Altec Smart Security System » click "UPDATE".
3. Clear Altec Smart Security System app cache: Clearing cached data will force your app to retrieve the latest data directly from Altec Smart Security System servers.
   1. On Android, goto Settings » Apps » Select "Altec Smart Security System" » click Storage » click "Clear Cache".
4. Check Altec Smart Security System app permissions. If any of these permissions required to use your device's features are disenabled, Altec Smart Security System might not work.
5. Uninstall and reinstall Altec Smart Security System. If nothing else has worked, completely uninstall Altec Smart Security System then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Altec Smart Security System not working

2. Fix Altec Smart Security System Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Altec Smart Security System be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Altec Smart Security System not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Altec Smart Security System may not be able to connect to the Internet when running in the background.