Contact SURE Customer Service

Why should I report an Issue with SURE - Smart Home and TV Unive?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SURE Universal Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. They are only 8 options in the "add device" menu and no where to select the "traditional remote (IR)" option even though my phone does have IR capabilities.

2. (Also please note that this wasn't a problem before certain updates)This is the only usable remote app I've found that doesn't subject you to random pop-up adds when the app isn't even open (in fact - it doesn't seem to use them at all).

3. I still don't care to share my location with a remote control app though, ads still work without itIt seems like the update has really messed up the functionality of this app.

4. Peel remote uses large traditional toggle buttons thst use your whole screen.

5. I think it would be better user experience for cases like mine to still show the IR option and then inform the user if the phone doesn't support it.

6. But now there doesn't seem to be the option to manually add a "dumb" IR device (i.e. an hdmi switcher or speaker box) that it used to have.

7. that's unnecessary information for a remote control app and annoying that it keeps asking.

8. Not worth.great remote control app, originally, it changed recently to full home smart app which is great.

9. It does not, unlike another user claimed, support my Xbox.

10. To reach all the options for my tv i have to scroll through 6 different remote pages.

11. this is interesting because it sees the TV on the network but it doesn't seem to be able to connectThis is not the same app it was months ago.

1. Fix SURE Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SURE: Restarting the app will resolve most errors.
2. Update the SURE App. Here is how:
   1. On Android goto PlayStore » Search for "SURE" » Open SURE - Smart Home and TV Unive » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SURE » click "UPDATE".
3. Clear SURE - Smart Home and TV Unive app cache: Clearing cached data will force your app to retrieve the latest data directly from SURE servers.
   1. On Android, goto Settings » Apps » Select "SURE - Smart Home and TV Unive" » click Storage » click "Clear Cache".
4. Check SURE app permissions. If any of these permissions required to use your device's features are disenabled, SURE might not work.
5. Uninstall and reinstall SURE. If nothing else has worked, completely uninstall SURE then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SURE not working

2. Fix SURE Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SURE be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SURE not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SURE may not be able to connect to the Internet when running in the background.