Published by idealista on Nov 6, 2023

Report an issue with idealista.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly


Why should I report an Issue with idealista?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of idealista to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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idealista Customer Insights

1. Additionally, it would be helpful if a floorplan was made mandatory to view with each listing as does immobiliare.it. And finally, I wish there was a way to switch between country searches without losing saved searches, etc.

2. I contacted their support desk and the reply I got was, 'We have checked its not in Spanish' I told them that I wanted it in English when I sent the original email.

3. This is facilitating the lucrative but abusive practice of blurring the distinction between the two, where photos appear to sell a house but in reality it concerns a flat.

4. And of course energy rating.For so many months, I have been using this app to find a decent place to live in Spain, and this is working greatly.

5. Suggestions notwithstanding, this is a great app!Great app, shows many houses and has great filters and search features.

6. Would be better if listings of same property from multiple agents could be filtered, but that's part of the real estate environment in Portugal.

7. It just saves it as a random search.I have been using this app for several years now, and appreciate the improvements it has made.

8. Yes, it was my mistake, but the platform makes it really easy for scammers due to unclear menus like "Contracts" and "Purchases".Very good app, very easy to use.

9. Also would be better if these listings were purged after some time, but you can search by recent.The only problem for me has not to do with the app but the input by the advertiser.

10. Quick to load, good translation, plenty of information per listing.

11. Some landlords don't reply to messages or answer phone calls, but in general, it's good.

Steps to Troubleshoot & Fix idealista Issues

1. Fix idealista Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart idealista: Restarting the app will resolve most errors.
  2. Update the idealista App. Here is how:
    1. On Android goto PlayStore » Search for "idealista" » Open idealista » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for idealista » click "UPDATE".
  3. Clear idealista app cache: Clearing cached data will force your app to retrieve the latest data directly from idealista servers.
    1. On Android, goto Settings » Apps » Select "idealista" » click Storage » click "Clear Cache".
  4. Check idealista app permissions. If any of these permissions required to use your device's features are disenabled, idealista might not work.
  5. Uninstall and reinstall idealista. If nothing else has worked, completely uninstall idealista then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing idealista not working


2. Fix idealista Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make idealista be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to idealista not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, idealista may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hello. I have written numerous renters in the Rota Navy Base Area of Cadiz and am not having luck with contacting a real living breathing human being renting out the locations. I have registered on Idealista under 716-727-4119. My e-mail address is Godled65@redacted. I would like to talk to somebody as soon as possible about arriving this Saturday, December 2nd in Spain and cannot book a flight until I am sure that I will have a place to stay. Can you please call me? I am in the United States of America in Colorado Springs, Colorado.

    — by Sandy Parker 2 months ago

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