Published by RealPage Incorporated on Sep 22, 2023

Report an issue with ActiveBuilding.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly


Why should I report an Issue with ActiveBuilding?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of RealPage Incorporated to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact ActiveBuilding image 1 contact ActiveBuilding image 2

About ActiveBuilding

1. Find all of your community's important information and receive messages from management on events, specials and alerts via text, voice or email. (Some features may not be available at your property.

2. You can pay rent, communicate with staff and neighbors, reserve amenities, request maintenance, track packages and more—anytime, anywhere.

3. ActiveBuilding puts everything in your community at your fingertips.

4. Contact your community management if you have questions.

ActiveBuilding Customer Insights

1. If anyone has a solution to go around this charge or how to recover the "coupon"; kindly post it in the community page area, or reply to this "review"...at least I gave it 2 stars :-)It does the job.

2. The wall with comments doesn't load, I can't send or receive messages, and logging in is different every time.

3. I don't think it is secure enough to use to pay my rent, and my leasing office doesn't get messages I send through the app.This app is inconsistent and definitely has issues that need to be addressed.

4. I even tried changing my password and nothing changed! And YES the app is updated to the latest version on my phone (Samsung Galaxy 9)It would be a better app if the payment system was better.

5. My login credentials have been accepted and its just sitting there at the login screen no matter how many time I try to enter.

6. Every page goes through a long load time, and some things are on the hotbar while others aren't... Absolutely awful to use.

7. One would hope you guys would fix the issues after getting so many ... I've had this app for a couple of years (on android) for my current apartments, and it often doesn't let me in.

8. (Also, would be great if apartments had an override option to allow residents to post freely during times of crisis).Working again finally.

9. Currently it will charge you a few on each transaction you make, and rather than letting you input custom amounts, it requires you only pay what is currently due, past due, or if you want to prepay, you must pay the entire amount.

10. The biggest issue that bugs me, is that these people charge $5.49 for a "convenience charge" on every payment made here; recurring or one-time.

11. Also, it's extremely tedious to mark 100 messages as "read" one at a time.This is the slowest buggiest app I have ever used.

Steps to Troubleshoot & Fix ActiveBuilding Issues

1. Fix ActiveBuilding Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ActiveBuilding: Restarting the app will resolve most errors.
  2. Update the ActiveBuilding App. Here is how:
    1. On Android goto PlayStore » Search for "ActiveBuilding" » Open ActiveBuilding » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ActiveBuilding » click "UPDATE".
  3. Clear ActiveBuilding app cache: Clearing cached data will force your app to retrieve the latest data directly from ActiveBuilding servers.
    1. On Android, goto Settings » Apps » Select "ActiveBuilding" » click Storage » click "Clear Cache".
  4. Check ActiveBuilding app permissions. If any of these permissions required to use your device's features are disenabled, ActiveBuilding might not work.
  5. Uninstall and reinstall ActiveBuilding. If nothing else has worked, completely uninstall ActiveBuilding then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ActiveBuilding not working


2. Fix ActiveBuilding Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ActiveBuilding be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ActiveBuilding not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ActiveBuilding may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Moved to a different address in the complex and need to delete the old account and start a new account

    — by Charles Kellett 6 months ago

  • This account password was compromised. Please delete this account.

    — by Junghoon Lee 1 year ago

  • i cant log in it say my password is incorrect

    — by maria estrada 1 year ago

  • Hello, I am requesting to delete my account associated with this email. I have moved apartment complexes, and need this email to be removed from my old account to use it with my new ActiveBuilding apartment. Thank you.

    — by Aiden Adams 1 year ago

  • Hello, I am requesting to delete my account associated with this email. I have moved apartment complexes, and need this email to be removed my old account to use it with my new ActiveBuilding apartment. Thank you.

    — by Matthew Jagnarine 1 year ago

  • Please delete my account so I can make another with a different complex. This is not user friendly.

    — by Emily Fick 2 years ago

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