Contact Blind Engine Customer Service

Why should I report an Issue with Blind Engine?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Guangdong A-OK Precision motor Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. When setting up the blind timing, although it would be better if the blinds moved as you set it to different positions rather than just guessing.Only works with Location and Bluetooth active.

2. I use mine to tilt the slats of a vertical blind but no animation for that function.I was forced to use this app having accidentally bought the Bluetooth version of the blind motor instead of the WiFi version.

3. Once one realizes that means that the only connection from blind motor is to the phone ( there is no Bluetooth gateway to the internet), then integration of these blind motors to Alexa or Home Assistant is impossible.

4. Sent a message to the developers asking to link to the Alexa, but received no reply or acknowledgement.Really simple to use, makes setting up upper and lower blind levels a piece of cake.

5. Besides obvious typos (e.g. "setings") and bugs (trying to operate one blind moves another! timepicker in white invisible!) this app is very basic and does not offer features you would expect.

6. Buy a WiFi version of the motor for full functionality.Basic app, needs some rework! This app is used with the AM43 blind band rollers.

7. Please offer a software update soon or provide the app as open source so we can fork it!Unfortunately, this App does not show up in the Alexa Skills so it will not link to the Alexa (one of the only reasons I bought the device).

8. Good and prompt email feedback from the developer as well.It works but it's annoying that after using it and the app is open in the background it doesn't work although it says it's connected.

9. F.i. you cannot edit or delete scenes or set a timers for scenes, so you need to edit the settings for each blind seperately.

10. You need to start with blind timing setting.

11. Further, functions like the timer will only work when the phone is in Bluetooth range of the motor.

1. Fix Blind Engine Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Blind Engine: Restarting the app will resolve most errors.
2. Update the Blind Engine App. Here is how:
   1. On Android goto PlayStore » Search for "Blind Engine" » Open Blind Engine » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Blind Engine » click "UPDATE".
3. Clear Blind Engine app cache: Clearing cached data will force your app to retrieve the latest data directly from Blind Engine servers.
   1. On Android, goto Settings » Apps » Select "Blind Engine" » click Storage » click "Clear Cache".
4. Check Blind Engine app permissions. If any of these permissions required to use your device's features are disenabled, Blind Engine might not work.
5. Uninstall and reinstall Blind Engine. If nothing else has worked, completely uninstall Blind Engine then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Blind Engine not working

2. Fix Blind Engine Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Blind Engine be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Blind Engine not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Blind Engine may not be able to connect to the Internet when running in the background.