Contact moomoo Customer Service

Why should I report an Issue with moomoo:Investing&Trading?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of moomoo Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. There are no bracket orders, so once your order is filled, you're exposed until you place a closing order, which can take 30-60 seconds, making it unsuitable for some day traders.This app is great, a worthy alternative to the others (especially "that one"- you know what one I'm talking about)... It has social functions built right in, price tracking, analysis, options, almost anything you could want from a trading app.

2. It desperately needs better touch interaction, customizing ability, navigation and user experience.Being new to trading and investing, this app has been a great help for the most part.

3. It's a great app for me, love the layout, all of the technical and fundamental info provided, and the ability to watch time and sales with multiple charts at once.

4. Features for quickly placing trades are vital for day trading, but the only feature is placing an order by tapping one in the order book.

5. Even customer service replies promptly.This brokerage is probably one of the best around for research tools, and reliability, and the constant flow of new features continue to improve it.

6. Because of the advanced features it is not as simple and easy to use as some like Robinhood with very basic features and charts.

7. One example, if u were to check the past dividend of a company, the new UI has alot of steps to get the info compare to old UI it takes 2 steps to get that info.Easy to use.

8. Has advanced features, order types, charts.

9. Being able to learn the basics of trading and investing through the provided lessons is a good touch.

10. It doesn't feel very honest to me finding the info I'm seeking is hard, such as how to deposit funds back to my bank account.

11. UPDATE: While moomoo at this point only trades on NASDAQ and DOW, over the last few weeks and getting to know the app a bit better I like the layout and their charts.

1. Fix moomoo Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart moomoo: Restarting the app will resolve most errors.
2. Update the moomoo App. Here is how:
   1. On Android goto PlayStore » Search for "moomoo" » Open moomoo:Investing&Trading » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for moomoo » click "UPDATE".
3. Clear moomoo:Investing&Trading app cache: Clearing cached data will force your app to retrieve the latest data directly from moomoo servers.
   1. On Android, goto Settings » Apps » Select "moomoo:Investing&Trading" » click Storage » click "Clear Cache".
4. Check moomoo app permissions. If any of these permissions required to use your device's features are disenabled, moomoo might not work.
5. Uninstall and reinstall moomoo. If nothing else has worked, completely uninstall moomoo then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing moomoo not working

2. Fix moomoo Server issues & Internet Connection

1. Check network connection: An unstable Internet will make moomoo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to moomoo not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, moomoo may not be able to connect to the Internet when running in the background.