Contact Jump Desktop (RDP & VNC) Customer Service

Why should I report an Issue with Jump Desktop (RDP & VNC)?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of PhaseFive Systems to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Tapping on the bottom right hand conner to bring up the keyboard does work, but once the keyboard showed up, there is no way to make it disappear.It "gets the job done" I suppose, however, I would love for some of the features on the iOS app to be on here too like resizing the screen to fit the display you're working on, take away that little cloud smoke effect that happens when you connect to one of your computers, etc.

2. I like the app so much, I was even willing to purchase it a second time- this time, in the Android side of the world.....for those times when I'm remote and my Ipad doesn't have a network connection.

3. Three fingers to bring up the keyboard doesn't work, and Jump constantly dropping connections.

4. Imagine my surprise when I found Jump ate 20GB !!! Had to clean up application cache via OS to reclame back the space consumed by app that shouldn't be even running if not used.

5. Nice........Doesn't work,app only fills half the screen, Xperia 1 II, crashes to home screen whenever I try to log in to one of my computer's every time.

6. 3) If the screen is locked on the Mac when you connect with Jump, I can still enter the lock password with Jump but then it disconnects from the Mac and won't reconnect again without cycling the application.

7. I switched over to Note 10 + running One UI 3.1. Bought Jump for Android thinking I would have the same experiences.

8. No key mapping available (from Chromebook to Mac you might want to map left-ctrl to alt and left-alt to cmd, which can be done using the FREE Chrome Remote Desktop).

9. If/when the developer fixes this deficiency, I'll update this review, but for the moment, I cannot endorse the Android app as strongly as its iOS counterpart.

10. I've never gotten fluent in adding a new computer when i run into passwords needed situations because i dont understand the architecture of the systems involved so I'm just happy when it makes the initial connection to a new device.

11. Good otherwise.For my purposes, the Android edition of this app (is) inferior to the iOS edition, for a very specific reason: It DOES NOT wake up my PC.

1. Fix Jump Desktop (RDP & VNC) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Jump Desktop (RDP & VNC): Restarting the app will resolve most errors.
2. Update the Jump Desktop (RDP & VNC) App. Here is how:
   1. On Android goto PlayStore » Search for "Jump Desktop (RDP & VNC)" » Open Jump Desktop (RDP & VNC) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Jump Desktop (RDP & VNC) » click "UPDATE".
3. Clear Jump Desktop (RDP & VNC) app cache: Clearing cached data will force your app to retrieve the latest data directly from Jump Desktop (RDP & VNC) servers.
   1. On Android, goto Settings » Apps » Select "Jump Desktop (RDP & VNC)" » click Storage » click "Clear Cache".
4. Check Jump Desktop (RDP & VNC) app permissions. If any of these permissions required to use your device's features are disenabled, Jump Desktop (RDP & VNC) might not work.
5. Uninstall and reinstall Jump Desktop (RDP & VNC). If nothing else has worked, completely uninstall Jump Desktop (RDP & VNC) then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Jump Desktop (RDP & VNC) not working

2. Fix Jump Desktop (RDP & VNC) Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Jump Desktop (RDP & VNC) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Jump Desktop (RDP & VNC) not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Jump Desktop (RDP & VNC) may not be able to connect to the Internet when running in the background.