Published by Santa Clara County Federal Credit Union

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Why should I report an Issue with Santa Clara County FCU?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Santa Clara County Federal Credit Union to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Santa Clara County FCU Customer Insights

1. Currently the app/server/website is stuck in a logical loop so your money really is held hostage until they fix the most recent update that was rolled outApp no longer works!! It keeps telling me to update and directs me to the site where I try to update it and it only gives me the open the app and the same thing all over again!! I even tried uninstalling and reinstalling, however that didn't even work.

2. You can't view as many details as you can on the computer application.Like other users do not like the fact i can't pay my sccfcu credit card from the app anymore but the feature is still there on my apple phone also when entering password i have to press it twice to enter text which is another feature that works fine on the apple phone seems like they are favoring apple than android.No stars because I can't open the app.

3. It continues to show me a pop up message that reads "Your application version is incompatible with your server please update your application", but I see no update option through my phone or the application itself.Tells me I need an update, but there is no update available.

4. Went to open it today to check my account and it says I need to update but there is NO update.

5. It says I need to update because my version is incompatible with the server, but there is no update.

6. I'll just take a screenshot of my comment, so I can reread it later & feel like an activist.Thanks for fixing the Visa payments/transfers in the update.

7. How is this still happening? Very frustrating and has made me consider switching banks entirely.Some features are unusable because words overlap becoming illegible; restarting it doesn't help.

8. If it was a tiny bug I could understand not fixing it for 6-9 months but the app literally doesn't even open.

9. But when it doesn't, it feels like your money is held hostage because you can't do anything.

10. Only negative is viewing on mobile phone isn't the same as on computer.

11. Then I try to go to the website and it won't let me login, it gives me some weird user verification thing.

Steps to Troubleshoot & Fix Santa Clara County FCU Issues

1. Fix Santa Clara County FCU Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Santa Clara County FCU: Restarting the app will resolve most errors.
  2. Update the Santa Clara County FCU App. Here is how:
    1. On Android goto PlayStore » Search for "Santa Clara County FCU" » Open Santa Clara County FCU » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Santa Clara County FCU » click "UPDATE".
  3. Clear Santa Clara County FCU app cache: Clearing cached data will force your app to retrieve the latest data directly from Santa Clara County FCU servers.
    1. On Android, goto Settings » Apps » Select "Santa Clara County FCU" » click Storage » click "Clear Cache".
  4. Check Santa Clara County FCU app permissions. If any of these permissions required to use your device's features are disenabled, Santa Clara County FCU might not work.
  5. Uninstall and reinstall Santa Clara County FCU. If nothing else has worked, completely uninstall Santa Clara County FCU then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Santa Clara County FCU not working


2. Fix Santa Clara County FCU Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Santa Clara County FCU be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Santa Clara County FCU not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Santa Clara County FCU may not be able to connect to the Internet when running in the background.

Reported Issues