Contact BOH Customer Service

Why should I report an Issue with BOH Mobile Banking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Bank of Hawaii to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Whether checking your balance, depositing a check, paying a bill or transferring funds, going mobile delivers a new level of convenience, speed and security. • Securely and quickly sign in using a passcode.

2. Enrollment in e-Bankoh Bill Pay is required to access any bill payment services on Mobile Banking.

3. Disclosures: You must be enrolled in e-Bankoh Online Banking to access Mobile Banking.

4. Your mobile device must be registered through the Mobile Banking Service enrollment process.

5. The BOH Mobile Banking app helps you manage your money quickly and easily — anytime, anywhere.

6. Zelle® is a trademark of Early Warning Services, LLC.

1. Can I give it zero stars? When this app works, I love it, but every few weeks it disables quick access, won't take my password and forces me back to my laptop to reset my password, receive a code, and start over with the setup process.

2. Called support for help multiple times and their advice was basic and useless (clear cache, etc.). Doesn't help, doesn't work, very frustrating.Was a great app.

3. "Network unavailable" now (it would do it once in a while before but now its almost always not working) which really sucks when you are needing to do a last minute transfer or sick and can't go out of the house but need to move money to make sure bills can be paid.

4. My bf has the same issues too.The app crashes on a semi-monthly basis, they are constantly changing security features so that you almost always have to use your full account and password (despite having pin and fingerprint shortcut features).

5. When selecting to remember your username, it remains in the app for a couple of times that you log in then, resets and all your information is erased.User interface is friendly but not always accurate and often going through maintenance issues.

6. It used to be a nice app but it has turned to garbage in the last few months 😡.This app used to be great, but has gotten progressively worse over the years, and in the last 10 days, virtually inoperable.

7. I tried to troubleshoot with a call center agent and they weren't able to fix it.This has been a problem for over a year, and it still hasn't even been fixed.

8. Not sure if there was a recent update, but in the last 3 weeks I've had so many issues.

9. I've even uninstalled and reinstalled twice and it will not accept the login information that works just fine on the website.

10. Now I'm locked out of my account because the text code didn't get to me in time.

11. Uninstaller and reinstalling is a temp fix but because our account is shared and I have to do the verification process again, the texts don't come to my phone.This app used to be really good.

1. Fix BOH Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BOH: Restarting the app will resolve most errors.
2. Update the BOH App. Here is how:
   1. On Android goto PlayStore » Search for "BOH" » Open BOH Mobile Banking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BOH » click "UPDATE".
3. Clear BOH Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from BOH servers.
   1. On Android, goto Settings » Apps » Select "BOH Mobile Banking" » click Storage » click "Clear Cache".
4. Check BOH app permissions. If any of these permissions required to use your device's features are disenabled, BOH might not work.
5. Uninstall and reinstall BOH. If nothing else has worked, completely uninstall BOH then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BOH not working

2. Fix BOH Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BOH be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BOH not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BOH may not be able to connect to the Internet when running in the background.