Contact SB Customer Service

Why should I report an Issue with SB Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SECURITY BANK to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With Find Near Me, SB Mobile will discover your location and provide you with addresses and phone numbers on the fly. - Check your latest account balance and search recent transactions by date, amount, or check number. - Pay new bills, edit bills scheduled to be paid, and review previously paid bills from your phone. - Find nearby branches and ATMs using the Android's built-in GPS.

2. SB Mobile allows you to check balances, pay bills, make transfers, and find locations.

3. Available to all Security Bank Mobile Banking end users.

4. Start banking wherever you are with SB Mobile for Android!

5. Need to find a branch or ATM closest to you?

6. Additionally, you can search by zip code or address.

7. All features may not be available in the tablet application.

1. Fix SB Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SB: Restarting the app will resolve most errors.
2. Update the SB App. Here is how:
   1. On Android goto PlayStore » Search for "SB" » Open SB Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SB » click "UPDATE".
3. Clear SB Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from SB servers.
   1. On Android, goto Settings » Apps » Select "SB Mobile" » click Storage » click "Clear Cache".
4. Check SB app permissions. If any of these permissions required to use your device's features are disenabled, SB might not work.
5. Uninstall and reinstall SB. If nothing else has worked, completely uninstall SB then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SB not working

2. Fix SB Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SB be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SB not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SB may not be able to connect to the Internet when running in the background.