Contact MAX Customer Service

Why should I report an Issue with MAX Mobile by MAX Digital?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MAX Digital LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. My phone is now getting clogged up with all the images instead of uploading to the cloud then deleting them after a successful upload.Constantly fails to upload pictures to my site successfully, regardless of service (wifi or cellular).Can't reset password and there's no way offered from the app to reset.It is great and easy to find car in dealerOverall the program is ok.

2. Having to click a check mark after every photo doubles the time it takes to do the job.This app is awful for android.

3. How can I manage inventory if the photo app is trash? The "check mark clicking" to proceed to the next photo needs to go away.

4. VIN scanning much improved over my previous vendor, but the photo app is buggy and needs improvement.

5. When I went back into it, no photos were uploaded and they weren't on my phone to upload from a desktop.

6. I have issues with this app EVERY DAY OF THE WEEK.No facility to see, check or adjust odometer reading.

7. It would be nice if the photos saved to the device storage in case of a crash or dead device.

8. On a few occasions I used my phone to take pictures and the app crashed on me.

9. Typically takes at least 20 minutes at the least to refresh, over Wi-Fi or data.

10. No facility to add interior material (eg cloth or leather).

11. I honestly can't recall any app, be it free or purchased, that has consistently performed this poorly.

1. Fix MAX Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MAX: Restarting the app will resolve most errors.
2. Update the MAX App. Here is how:
   1. On Android goto PlayStore » Search for "MAX" » Open MAX Mobile by MAX Digital » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MAX » click "UPDATE".
3. Clear MAX Mobile by MAX Digital app cache: Clearing cached data will force your app to retrieve the latest data directly from MAX servers.
   1. On Android, goto Settings » Apps » Select "MAX Mobile by MAX Digital" » click Storage » click "Clear Cache".
4. Check MAX app permissions. If any of these permissions required to use your device's features are disenabled, MAX might not work.
5. Uninstall and reinstall MAX. If nothing else has worked, completely uninstall MAX then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MAX not working

2. Fix MAX Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MAX be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MAX not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MAX may not be able to connect to the Internet when running in the background.