Contact Webank Customer Service

Why should I report an Issue with Webank - Conto online?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Banco BPM S.p.A. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Con Webank puoi visualizzare i tuoi conti direttamente in un’unica app per una visione aggregata del saldo, movimenti, investimenti e del bilancio familiare.

2. Rimani sempre aggiornato sull’andamento dei tuoi investimenti grazie alle notifiche push, gli avvisi via email o SMS sui movimenti bancari del tuo conto, delle carte e del deposito titoli.

3. Con App Webank accedi al tuo conto corrente online e visualizzi anche quelli che hai in altre banche. È semplice, con un design innovativo e una navigazione intuitiva per operare ovunque tu sia.

4. Con WeConnect colleghi tutti i conti e le carte anche di altre banche per avere una visione aggregata del saldo e dei movimenti.

5. Puoi anche acquisire i dati delle disposizioni con la fotocamera!

6. Crea un Portafoglio simulato per imparare a gestire i tuoi investimenti e cogliere tutte le opportunità del mercato acquistando titoli con il trading online in qualsiasi momento.

7. Con Webank potrai pagare comodamente dall’app CBILL-pagoPA, MAV/RAV, bollo auto e bollettini postali, ti basta inquadrare il QR Code per acquisire i dati.

8. Controlli e monitori le operazioni delle tue carte di credito, debito o prepagate e tieni sotto controllo i pagamenti.

9. L'app Webank è disponibile anche per Apple Watch, Android Wear ed è compatibile con tutti i tablet.

10. Inoltre, puoi chiamare direttamente il Servizio Clienti, senza digitare i codici di accesso!

11. Inoltre, potrai condividere le coordinate bancarie e inviare le ricevute di pagamento anche tramite SMS o WhatsApp.

1. seriously considering changing bankslast update: -can't access the account from the app (errorcode 107610) - can't contact customer service to unlock my app -debit card activated on the website following your instruction doesn't work either on paypal or in bancomats.

2. All the steps for identification but you still need to send a signed piece of paper to just change a phome number, real pain for something that should be an easy fix! Additional suggestion: at the moment it seems you cannot get the app to work properly when the certified phone number is not Italian.

3. If you call the service they will reset your password.Useless.The only way I found is let the Helpdesk rest in peace, uninstall the app and reinstall, this way the app will ask you to set the things up again and you will get the access.

4. I guess the problem is that at your first login you must reset the password via web site but the app does not get along with this change.

5. Totally unacceptable lack of customer support.Once you walk around the error 107613 its good.

6. I have downloaded the latest app version as instructed and I am unable to configure it as it is not accepting my user ID which I know is correct as the website accepts it.

7. I can not get to speak to anyone in customer support and all email replies are automated.

8. the customer service is just as bad, they just tell me to reinstall the app.

9. The customer care by phone is particularly annoying.

10. have not been able to access my account online for over a month.

11. I cannot receive the automatic SMS with the code.

1. Fix Webank Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Webank: Restarting the app will resolve most errors.
2. Update the Webank App. Here is how:
   1. On Android goto PlayStore » Search for "Webank" » Open Webank - Conto online » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Webank » click "UPDATE".
3. Clear Webank - Conto online app cache: Clearing cached data will force your app to retrieve the latest data directly from Webank servers.
   1. On Android, goto Settings » Apps » Select "Webank - Conto online" » click Storage » click "Clear Cache".
4. Check Webank app permissions. If any of these permissions required to use your device's features are disenabled, Webank might not work.
5. Uninstall and reinstall Webank. If nothing else has worked, completely uninstall Webank then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Webank not working

2. Fix Webank Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Webank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Webank not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Webank may not be able to connect to the Internet when running in the background.