Contact Carbon Customer Service

Why should I report an Issue with Carbon - Macro Coach & Tracker?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Reform LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. For example, I couldn't find the nutrition profile for the beef plate, and what existed didn't specify grams per serving.pretty good, I like the idea of having dynamic calorie and macro targets to "dial in" the nutrition.

2. The best thing about this app besides the coach, is the fact that you're able to add your own custom foods and meals into the app but they don't get entered into the main database.

3. I highly recommend this app for anyone who wants to track macros in addition to calories, it makes the process really simple.

4. This means I am able to stick to the plan much more easily than I was able to with the tracking app I was using that told me I should be eating 1800 calories a day.

5. Also, tracking macros and calories is a great idea and this seems to be one of the best at doing it.

6. Back to MyFitnessPal...Want to love but I eat a wide variety of foods and had a hard time finding most in the database.

7. They really have covered all the bases and more with this and it is super easy/convenient to track your daily nutrition and macros (even micros if you want).

8. I've seen reviews where people complained about not being able to track micronutrients or create recipes.

9. The app is even able to adjust your goals and your weekly calorie intake based on how much weight you gain/lose each week.

10. I like the ease of logging foods in, because unlike myfitnesspal, users cant flood the search results with their own sloppily written-in foods.

11. Unlike all the tracking apps, it actively adjusts macros every week according to your personal metabolism.

1. Fix Carbon Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Carbon: Restarting the app will resolve most errors.
2. Update the Carbon App. Here is how:
   1. On Android goto PlayStore » Search for "Carbon" » Open Carbon - Macro Coach & Tracker » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Carbon » click "UPDATE".
3. Clear Carbon - Macro Coach & Tracker app cache: Clearing cached data will force your app to retrieve the latest data directly from Carbon servers.
   1. On Android, goto Settings » Apps » Select "Carbon - Macro Coach & Tracker" » click Storage » click "Clear Cache".
4. Check Carbon app permissions. If any of these permissions required to use your device's features are disenabled, Carbon might not work.
5. Uninstall and reinstall Carbon. If nothing else has worked, completely uninstall Carbon then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Carbon not working

2. Fix Carbon Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Carbon be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Carbon not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Carbon may not be able to connect to the Internet when running in the background.