Contact Macros Customer Service

Why should I report an Issue with Macros - Calorie Counter?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of JosmanTek to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Scan function isn't stuck behind a paywall either The only thing that would be an improvement is if it synced to a Fitbit or other step tracking programs so I didn't have to manually input exercise but other than that love it!Extremely easy to use, organized, and very customizable.

2. My absolute favorite feature of this all in particular is how I'm able to adjust servings /portions on the fly, where as other apps either have set measurements or create a huge hassle if you want to change them.Outstanding app.

3. I really like that you can change a food's serving size, how it easily and automatically it calculates macros based on your serving amount in g/ml/oz/etc, and how easy it is to make recipes!! I might seriously consider upgrading to premium (which is surprisingly affordable.

4. I LOVE this app, a definite MUST TRY! If you on the search for a place to log in your food/macros, this one is great! I had tried other ones in the past, including fitness pal, but I ditched all those for this one.

5. I have used so many apps - this one is awesome because the customabilty is outstanding, and the ANALYSIS section is something I never knew I needed but am so glad I discovered! Being able to know the averages of daily calories, etc.

6. I used the free version because I'm not even going to consider a premium version of any app if the free version doesn't meet my needs.Easy to use straight forward app.

7. I've used other macro tracking apps, and this one is the best.Falls short.

8. Also love how complete the free version feels, none of the core features are behind a paywall).

9. I do want to mention that when I went to the website listed on this app store page, I couldn't view anything without getting an annoying demand to download some kind of extension.

10. I've used just about all other macro apps but those other apps have ads direct in your face whereas this one is much more subtle.

11. Love that there is a bar code scanner option and the library always has what I am looking for when searching for a food.

1. Fix Macros Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Macros: Restarting the app will resolve most errors.
2. Update the Macros App. Here is how:
   1. On Android goto PlayStore » Search for "Macros" » Open Macros - Calorie Counter » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Macros » click "UPDATE".
3. Clear Macros - Calorie Counter app cache: Clearing cached data will force your app to retrieve the latest data directly from Macros servers.
   1. On Android, goto Settings » Apps » Select "Macros - Calorie Counter" » click Storage » click "Clear Cache".
4. Check Macros app permissions. If any of these permissions required to use your device's features are disenabled, Macros might not work.
5. Uninstall and reinstall Macros. If nothing else has worked, completely uninstall Macros then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Macros not working

2. Fix Macros Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Macros be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Macros not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Macros may not be able to connect to the Internet when running in the background.