Published by Interra Credit Union on Mar 14, 2024

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Why should I report an Issue with Interra Credit Union?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Interra Credit Union to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Interra Credit Union

1. The Interra mobile app offers a unified look across all devices.

Interra Credit Union Customer Insights

1. I like the options of choosing the streamlined Android access version to see my account and Bill Pay or if I want the desktop layout with greater detail I can do that ! I'm able to search pass paid bills with Bill pay and can see what has actually cleared !I have loved the use of this app for years.

2. i waited for a patch with the update, but 3 weeks!? get on it guys.Love this new update to the app!!! The last year and half have been a struggle with app not working and alot of you guys tried and tried to fix, but wasn't able to.

3. The app has only recently started doing this, and I have tried uninstalling and reinstalling.This app use to work great.

4. Hard to keep track of balances like that.Ever since my android phone updated two night ago to version 8.1.0 this app stopped working.

5. No change.I love it ! It's great to have it work on my cell phone.

6. As of the last month or two the worm constantly chases his tail in an endless loading loop and only loads (not joking) about once out of 25 tries.

7. Before I had to wait 3 days for any activity to show, including my direct deposits, making transfers difficult to make on time.

8. Great job with this one 👏.Always updating and improving the app thanks.This app used to be good, then they added fingerprint recognition and it became awesome.

9. I've also tried uninstalling and reinstalling this app twice and restarting the phone a couple times as well.

10. Hope it's fixed soon! I've seen other user comments that indicate the same issue.

11. had all the tools I needed to manage my account from my mobile device, but recently I cant even access my account.

Steps to Troubleshoot & Fix Interra Credit Union Issues

1. Fix Interra Credit Union Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Interra Credit Union: Restarting the app will resolve most errors.
  2. Update the Interra Credit Union App. Here is how:
    1. On Android goto PlayStore » Search for "Interra Credit Union" » Open Interra Credit Union » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Interra Credit Union » click "UPDATE".
  3. Clear Interra Credit Union app cache: Clearing cached data will force your app to retrieve the latest data directly from Interra Credit Union servers.
    1. On Android, goto Settings » Apps » Select "Interra Credit Union" » click Storage » click "Clear Cache".
  4. Check Interra Credit Union app permissions. If any of these permissions required to use your device's features are disenabled, Interra Credit Union might not work.
  5. Uninstall and reinstall Interra Credit Union. If nothing else has worked, completely uninstall Interra Credit Union then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Interra Credit Union not working


2. Fix Interra Credit Union Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Interra Credit Union be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Interra Credit Union not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Interra Credit Union may not be able to connect to the Internet when running in the background.

Reported Issues