Contact Clear To Go! Customer Service

Why should I report an Issue with Clear To Go!?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Clear to Go, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The CLEAR TO GO! ™ App connects with the CTG enterprise service for managing entry and safe usage of commercial facilities by presenting a series of questions deemed necessary by the facility to comply with federal, state and local guidelines as directed by the facility's legal & compliance team.

1. I keep typing in the verification code sent to my work email address, but keep being told the code is incorrect.

2. Keeps saying "service unavailable" after I enter a verification code it sent my email and device.

3. It's not stable.terrible. I tried to use the app and when I typed in the verification for Phoenix number it crashed and now when I attempt to use the app it tells me there is no account found with my phone number.

4. Plus on Android, the settings tab keeps asking for an email or phone number after a quick flash of the version and build info.

5. Please fix this issue so I can use the app and update my review.The last update on Mar 12, 2021 got rid of the push notification reminders and now I'm getting emails to remind to screen? I didn't opt in for emails and distinctly don't want them as they get lost in my inbox.

6. the same thing happened when i tried to do it with email.This app is a good step towards protecting workplaces and allows for screenings before going on site.

7. Then if I try again, it won't even send a verification code, just says "service unavailable".

8. However the app has a tendency to crash following the questionnaire without processing the responses so I have had to rely on the website instead.I get screening requests for my child but the app can never find them, then crashes every time.

9. I deleted app because it's not working, save time and dont download it.I did have some of the same issues listed below, emailed the support and within the hour it was fixed.

10. IDK how garbage like this is allowed into the Play store, much less required by my kids' school district.My job asked the employees to download app so they can track the vaccinations.

11. Some people need to take initiative instead of assuming everything is going to work perfectly all the time.

1. Fix Clear To Go! Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Clear To Go!: Restarting the app will resolve most errors.
2. Update the Clear To Go! App. Here is how:
   1. On Android goto PlayStore » Search for "Clear To Go!" » Open Clear To Go! » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Clear To Go! » click "UPDATE".
3. Clear Clear To Go! app cache: Clearing cached data will force your app to retrieve the latest data directly from Clear To Go! servers.
   1. On Android, goto Settings » Apps » Select "Clear To Go!" » click Storage » click "Clear Cache".
4. Check Clear To Go! app permissions. If any of these permissions required to use your device's features are disenabled, Clear To Go! might not work.
5. Uninstall and reinstall Clear To Go!. If nothing else has worked, completely uninstall Clear To Go! then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Clear To Go! not working

2. Fix Clear To Go! Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Clear To Go! be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Clear To Go! not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Clear To Go! may not be able to connect to the Internet when running in the background.