Published by Bank of Ireland UK

Report an issue with AA Credit Cards.
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Why should I report an Issue with AA Credit Cards?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Bank of Ireland UK to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

AA Credit Cards Customer Insights

1. Doesn't sync with the website either-need to constantly put in debit card details when making a payment whereas on the website it saves your card details.app is down, so is online as keeps putting me through a temp password cycle and doesn't let me view my card account.

2. have to call them again with my card to pay over phone etc not good service at all.Absolutely appalling, app does not work since update.

3. called customer enquiries who confirmed they had reset up some customers on old version of app ( which sounded like a fob off answer) and they were still trying to get update app sorted out.

4. I would like to give no stars but the minimum is One!Doesn't work - if you make a mistake on your credit card for one day they charge you.... however they can continually make mistakes with impunity.

5. A real case of we can do what we want when we want with no consequences because we are the AA - however if you make the tiniest mistake we will charge you vast sums of money! Even worse we wont bother to tell you, we will let you keep trying and hope you think the fault is with you.

6. I'll give the ever unhelpful Customer Services a call instead.Used to be passable at best, but like others have stated, it now doesn't work at all.

7. After logging in it shows an error screen saying that there's either no internet connection or cannot connect to the server.Poor transition to the new owner jaja finance.

8. A simple email/message on the App would have helped!Continually getting the same error message passcode incorrect I have not changed my passcode no one has access to my passcode also the lack of any positive feedback speaks volumes.

9. AA must be doing so well they do not need to please their customers.. update 9 12 19 despite a letter from the AA saying the App has been repaired it is still not working.

10. Original review: App stopped working after latest update as the previous x9 reviews have mentioned.

11. Was told the latest App version now works on Android.

Steps to Troubleshoot & Fix AA Credit Cards Issues

1. Fix AA Credit Cards Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart AA Credit Cards: Restarting the app will resolve most errors.
  2. Update the AA Credit Cards App. Here is how:
    1. On Android goto PlayStore » Search for "AA Credit Cards" » Open AA Credit Cards » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AA Credit Cards » click "UPDATE".
  3. Clear AA Credit Cards app cache: Clearing cached data will force your app to retrieve the latest data directly from AA Credit Cards servers.
    1. On Android, goto Settings » Apps » Select "AA Credit Cards" » click Storage » click "Clear Cache".
  4. Check AA Credit Cards app permissions. If any of these permissions required to use your device's features are disenabled, AA Credit Cards might not work.
  5. Uninstall and reinstall AA Credit Cards. If nothing else has worked, completely uninstall AA Credit Cards then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing AA Credit Cards not working


2. Fix AA Credit Cards Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make AA Credit Cards be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to AA Credit Cards not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, AA Credit Cards may not be able to connect to the Internet when running in the background.

Reported Issues