Contact SelfKey Wallet Customer Service

Why should I report an Issue with SelfKey Wallet?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SelfKey Team to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. That means that nobody will be able to steal your tokens if they don't have access to the actual device and your password at the same time.

2. By using the SelfKey Mobile Wallet, you can maintain full control and access 24 hours a day, 7 days a week.

3. You can transfer tokens straight from your dashboard, just touch any of your assets cards and you can start sending and receiving right away.

4. Open the app and our user friendly dashboard will show you the latest balance and the value of your assets.

5. Your tokens are safely stored in the blockchain and you can control them via the private key, which is safely stored encrypted in the operating system keychain.

6. As the development progresses, we will bring the desktop identity functionality to the mobile wallet.

7. Keeping your crypto assets on an exchange means someone else controls it.

8. Scroll down and you get to check all your latest transactions in one place.

9. Have any questions or issue, we're always here to help.

10. Or use the QR scanner to help you.

11. Just drop us a line at: help@selfkey.

1. No customer care, no support, NOTHING! My USDT is just stuck!!I’ve been using the Selfkey desktop wallet for almost a year and the recent mobile wallet app has made much easier to manage crypto ERC-20 tokens from anywhere in the world with full control and access 24/7.

2. I've been trying to get my tokens back little by little however every time I try to send the coins to a different wallet it says transfer pending and when I come out of the app and go back in nothing has happened.

3. People are worried about gas pricing for their automobile.... Lol half of them haven't seen gas tax for these wallet applications yet!Would be a nice app if it didn't cost nearly 1000$ just to send 200$ worth of assets.

4. It’s very easy and user friendly to add or send any ERC-20 token by scanning the QR code of the wallet.

5. I sent over $1000 usd of Lever which is an erc-20 token from Binance to the safekey wallet.

6. I have $36 of Eth in the wallet for $1.14 gas feeI've had the most unpalatable experience with this app I installed it over a year ago hoping to invest in self key.

7. :) I have used the desktop wallet and now the android app feels as good as the desktop client.

8. Not cost effective to send this wallet money from my other wallet.

9. In the wallet the Lever amount is shown but the usd value says zero for some reason.

10. This app is by far much secured, excellent design and UX/UI with powerful wallet recovery mechanisms.

11. I deposited 476 USDT in my wallet, then discovered that I couldn't swap it for KEY.

1. Fix SelfKey Wallet Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SelfKey Wallet: Restarting the app will resolve most errors.
2. Update the SelfKey Wallet App. Here is how:
   1. On Android goto PlayStore » Search for "SelfKey Wallet" » Open SelfKey Wallet » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SelfKey Wallet » click "UPDATE".
3. Clear SelfKey Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from SelfKey Wallet servers.
   1. On Android, goto Settings » Apps » Select "SelfKey Wallet" » click Storage » click "Clear Cache".
4. Check SelfKey Wallet app permissions. If any of these permissions required to use your device's features are disenabled, SelfKey Wallet might not work.
5. Uninstall and reinstall SelfKey Wallet. If nothing else has worked, completely uninstall SelfKey Wallet then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SelfKey Wallet not working

2. Fix SelfKey Wallet Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SelfKey Wallet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SelfKey Wallet not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SelfKey Wallet may not be able to connect to the Internet when running in the background.