Contact Simply Walking Customer Service

Why should I report an Issue with Simply Walking - GPS Map Steps?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of M. J. Stam to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If I'm in a more remote area, like hiking in the mountains or in areas where there are is no cell phone service or WIFI hot spots, will the GPS app still work for me? If so, are there any special changes I need to make on the settings to allow it to work outside of a cell phone service area? Thank you for any replies.Very good, no frills app to track your walk.

2. But it does just turn itself off at random points so nothing is really accurate because big chunks of your walk are missed off and the data gets split into three or four separate walks that you'd need to add up....which feels pointless since chunks are missing anyway.

3. Over the past two years I have loved it's simplicity and accuracy in recording my time, distance and route walked, but recently it's become very inaccurate recording 0.02 km in 28 min, despite reinstalling it a few times and changing settings it's just not keeping track.

4. First major issue is that distance is totally inaccurate Have use the app 3times on different routes and each time the distance is about 50% on the low side (verified against GPS watch and fitbit) Second issue is that the map route overview is also inaccurate in that it shows the route travelled as anything up to half a mile out.

5. However, since what I think must have been an update or something it's been totally doolally! On several occasions it's recorded that I've walked at least twice as far as I have (with steps and calories therefore also vastly incorrect), and the map page shows that I've suddenly done weird "offshoots" instead of the route I know I've done! Why?????? - OK.

6. I would recommend the Simply Walking app to others, it appears to record accurate mileage and tracking on the map when all the settings on the phone are correct for the app.

7. It's a basic, limited app but what it does do, it does very well indeed.I've had it on my Xperia/Oreo8 for a month now and it has worked faultlessly for my short daily walks of a couple of miles or so.

8. Keep or delete? UnsureI've been using this app for some time and it's great for logging where I've walked or cycled.

9. Exporting appears to work OK, but the GPX files are always slightly corrupted (a random chunk of file is repeated at the end of every track); plus the "&" in the header isn't escaped as "&".

10. The ads are small and unobtrusive.Neat & simple, but with some significant technical problems & a couple of irritating UX issues.

11. Now the export gpx is working, I can export any route to OS Maps where I keep all my walks.

1. Fix Simply Walking Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Simply Walking: Restarting the app will resolve most errors.
2. Update the Simply Walking App. Here is how:
   1. On Android goto PlayStore » Search for "Simply Walking" » Open Simply Walking - GPS Map Steps » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Simply Walking » click "UPDATE".
3. Clear Simply Walking - GPS Map Steps app cache: Clearing cached data will force your app to retrieve the latest data directly from Simply Walking servers.
   1. On Android, goto Settings » Apps » Select "Simply Walking - GPS Map Steps" » click Storage » click "Clear Cache".
4. Check Simply Walking app permissions. If any of these permissions required to use your device's features are disenabled, Simply Walking might not work.
5. Uninstall and reinstall Simply Walking. If nothing else has worked, completely uninstall Simply Walking then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Simply Walking not working

2. Fix Simply Walking Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Simply Walking be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Simply Walking not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Simply Walking may not be able to connect to the Internet when running in the background.