Published by Healthx, Inc. on Aug 29, 2023

Report an issue with Kern Family Health Care LINK.
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Why should I report an Issue with Kern Family Health Care LINK?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Healthx, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Kern Family Health Care LINK

1. Kern Family Health Care (KFHC) Members can connect to the most used Member Portal features anytime and anywhere by downloading the KFHC mobile app, LiNK!

2. Find a doctor or request to change your primary care provider (PCP), view and change your address, phone number, email address and opt-in for texting and robocalls, view your referral history, and use many other self-service tools.

3. This feature lets you see if you are due for your annual health checkup and tells you other important health care reminders based on your health status.

4. Download LiNK to “link up” your mobile device and sign-in just as you do when you sign-in to your Member Portal account!

5. LiNK-up and find out with the Member Portal Health Care Reminders.

6. Email the card information to your provider or whoever requires it at the time or download the image to your mobile device.

7. LiNK lets you sign up from your cell phone or other mobile device.

8. Do you want to know if it’s time for your annual health checkup?

9. You can also see if you are due for a checkup or other health action.

10. You must always sign-in with your User Name and Password to access the features in this app.

11. You must sign-in to access the app’s features.

Kern Family Health Care LINK Customer Insights

1. Seriously, it stopped working at the absolute WORST possible moment possible.so not surprised that this app didnt work any better than the customer service - couldnt even get through the registration ugh! ... thank God the insurance itself is great uninstalled this waste of time! going with a different app to track my medical needs! works great, too bad i have to enter my records myself rather than be able to use an app connected with my insurance and records...... try fixing thisFinally uninstalled.

2. The incentives for getting gift cards is a cool way to make sure we're keeping up with appointments.I've downloaded it twice and it keeps saying there's no internet.

3. As soon as you tweet to open the app it says "no Internet connection." Log in to the website, it's just about as easy.App isn't working.

4. All of my other apps work correctly.They need to fix this app! No internet connection issue.

5. Installed and it says no internet connection.

6. Says no internet connection.

7. Used to work... Now all of a sudden it says there's no network connection.

8. I've turned off my wifi and used my data even with no changeSays I'm not connected to the internet.

9. Why isn't someone addressing this?I love having our whole families healthcare provider information all in one place.

10. I can use all my other app with no issues.I downloaded all and went to register and I put all my info in said I was not found and.

11. I use this app to help me pick my providers, make all my appointments, even plan my transportation.

Steps to Troubleshoot & Fix Kern Family Health Care LINK Issues

1. Fix Kern Family Health Care LINK Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Kern Family Health Care LINK: Restarting the app will resolve most errors.
  2. Update the Kern Family Health Care LINK App. Here is how:
    1. On Android goto PlayStore » Search for "Kern Family Health Care LINK" » Open Kern Family Health Care LINK » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Kern Family Health Care LINK » click "UPDATE".
  3. Clear Kern Family Health Care LINK app cache: Clearing cached data will force your app to retrieve the latest data directly from Kern Family Health Care LINK servers.
    1. On Android, goto Settings » Apps » Select "Kern Family Health Care LINK" » click Storage » click "Clear Cache".
  4. Check Kern Family Health Care LINK app permissions. If any of these permissions required to use your device's features are disenabled, Kern Family Health Care LINK might not work.
  5. Uninstall and reinstall Kern Family Health Care LINK. If nothing else has worked, completely uninstall Kern Family Health Care LINK then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Kern Family Health Care LINK not working


2. Fix Kern Family Health Care LINK Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Kern Family Health Care LINK be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Kern Family Health Care LINK not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Kern Family Health Care LINK may not be able to connect to the Internet when running in the background.

Reported Issues

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