Contact Medela Family Customer Service

Why should I report an Issue with Medela Family - Breast Feeding?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Medela AG to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Save time and energy – so that you can enjoy baby nursing and development – or, maybe sleep? - Monitor your contractions with the pregnancy tracker. - Check vital baby development indicators like sleep, diapers, feeds, length and weight with the baby tracker. - View maternity & baby statistics along with insights on your dashboard. - Easily export your records to share with your paediatrician. - With the breastfeeding app, you can monitor your baby nursing sessions and milk supply. - Connect seamlessly to Medela Sonata and Freestyle Flex smart breast pumps for recording pumping sessions in real-time, helpful information and quick how-to's of breast feeding. - Manage your breast milk stash and breast milk expiration dates with our virtual milk storage feature. - Set reminders for breast feeding, pumping sessions, diaper changes, and other important baby-related tasks. - Save every single detail in your very own breastfeeding tracker and pump log. - Now available on our Wear OS app: See your milk inventory and track breastfeeding, pumping, bottle, sleep and diaper sessions. - You can also add complications on your watch face as shortcuts for even faster tracking. - Using the Medela Family Wear OS app is only possible if you have installed the Medela Family app on your smartphone and the smartphone is permanently connected to your watch via Bluetooth.

2. The VIP Pack can be unlocked only by connecting a Medela Bluetooth pump. - Get access to expert tips and articles to overcome challenges and reach your maternity and breastfeeding goals. - Your personal helper answers questions using the Medela knowledge base, created by certified lactation and baby nursing experts and based on 60 years of experience in breast feeding. - Use pre-set and customizable checklists to help pack your hospital bag, prepare for returning to work, and much more.

3. After your breast pumping session, you can add the milk to the virtual milk storage feature to keep an overview of your milk stash. * Monitor lactation, baby development, sleep, and more.

4. We take breastfeeding tracker tools a step ahead – you'll find interactive checklists, personalized articles, custom tips, reminders, and get all the support to meet your breast feeding and breast pumping goals.

5. Designed by the world’s leading breast-pumping manufacturer, this pregnancy tracker app provides tools for pregnancy, breast feeding, breast pumping, and more.

6. You need to log-in on the Medela Family app on your smartphone to be able to use the Medela Family Wear OS app. - The Wear OS app is available only after unlocking our VIP pack.

7. With the pregnancy and breastfeeding tracker and more, you can save every detail that matters – while you get to enjoy the journey of motherhood.

8. Medela Family™ is the personal helper for pregnant and breastfeeding moms just like you.

9. Winner of the Best Baby App of 2022 (Baby Innovation Awards).

10. Silver winner for Best Native Mobile App at the 2021 eHealthcare Leadership Awards.

11. Join for FREE with the Medela Family pregnancy tracker, baby tracker, breast pumping & breast feeding tracker app! *The virtual milk storage and the VIP pack are available for Medela connected breast pumps users only.

1. Half the time it does not respond to input, nor does it show me the pumping information even though it says it's connected via bluetooth and running.Please bring back the old app!! I use it to keep track of my pump sessions to make sure I keep on schedule when I'm at work.

2. I have switched to another app that easily gives the option to invite another caregiver to log data.Love using this app for breastfeeding! It's also great with the connectivity to my pump when I need it.

3. This bug is there on both apple and Android.This app is absolutely terrible!!! I am so tired of logging in multiple times a day, waiting and waiting and waiting and waiting for everything to load so that I can finally input data, hitting the diaper button only for weight to pop up instead, waiting more after I finally do input data, etc.

4. I also haven't figured out how to easily enter pump sessions when my pump doesn't connect to the app, or how to edit the data once saved.

5. I like the layout and ability to backlog data, but the functionality needs major, major work.Im trying desperately to sign up for this app but Upon attempting to sign up, a prompt of 'oops' keeps popping up without an explanation of what the problem is.

6. I have a $400 pump I cant use the Bluetooth feature of because the app won't let me make an account.I use the swing maxi pump, which does not have a display, so the app is the only way to see what suction level and battery percentage the pump is at.

7. I have not experienced bugs described in other reviews and have been using it consistently for about a week to track pumping sessions.

8. Highly recommend! Only downfall is that there is a bug where I can't upload a picture to replace the stock image of a baby for the child profile.It's a useful app but there are quite a few bugs in the app regarding logging diaper changes, feedings etc.

9. We wanted to start tracking other data on our child but can't find a way to share a child with another user.

10. Tried to manually enter a breastfeeding session and it kept telling me the time entered was not valid.

11. Example the time will be off by exactly 3 hours when saving an event if you change it from AM to PM or vice versa and you have to open the event and re-save it at the correct time.

1. Fix Medela Family Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Medela Family: Restarting the app will resolve most errors.
2. Update the Medela Family App. Here is how:
   1. On Android goto PlayStore » Search for "Medela Family" » Open Medela Family - Breast Feeding » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Medela Family » click "UPDATE".
3. Clear Medela Family - Breast Feeding app cache: Clearing cached data will force your app to retrieve the latest data directly from Medela Family servers.
   1. On Android, goto Settings » Apps » Select "Medela Family - Breast Feeding" » click Storage » click "Clear Cache".
4. Check Medela Family app permissions. If any of these permissions required to use your device's features are disenabled, Medela Family might not work.
5. Uninstall and reinstall Medela Family. If nothing else has worked, completely uninstall Medela Family then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Medela Family not working

2. Fix Medela Family Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Medela Family be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Medela Family not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Medela Family may not be able to connect to the Internet when running in the background.