Published by Insight / Galileo Processing on Aug 29, 2023

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Why should I report an Issue with Insight Visa® - Mobile?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Insight / Galileo Processing to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Insight Visa® - Mobile

1. Stay connected to your Insight Visa Card anytime, anywhere with the secure Insight Mobile app.

2. Insight gives you greater convenience and faster access to your money. Call us at 1. 888. 572. 8472 or e-mail us at customerserviceehelpdesk@insightcards. com with any questions you may have.

Insight Visa Customer Insights

1. I can't even get past the network error telling me I'm not hooked up to the internet and I know I uninstall and reinstall it doesn't work that is so freaking messed up what's the point of having a mobile app and it doesn't work 9out of 10 times...fix it for the costumers you have..or do you even care?DO NOT USE THIS.

2. I try clicking on Home, on any other tabs and it won't click on anything and keeps me on the email verification screen.Of i could give negative stars i would in a heart beat.

3. There doesn't seem to be a solution so I'm rating 1 star :( loyal cardholder for 6 yearsDoes not work on Samsung phone, also will not work on desktop computers.

4. Now it doesn't work at all! Can't find out any statements online because the confirmation email you need to do so never comes.

5. They charge you money for customer service and then don't provide the services they charge you for, or better yet they'll hang up on you.

6. Keeps saying it's sending me an email verification, I log in from the email verification as it states and then it tells me it's sending me another email verification.

7. When you call customer service you're on hold for quite a while AND they charge you $2 just to call them.

8. Insight is horrible and almost useless...might as well just get a reloadable gift card from your local Walmart or 7/11.App was working at first.

9. I have spent an inordinate amount of time trying to register and get this thing to work to no avail.

10. I tried to cancel the account and get a check with my remaining balance to my actual address, and the account is still open.

11. It's a low quality app and a low quality company that takes advantage of people who are already financially disadvantaged.Can't get past the initial screen.

Steps to Troubleshoot & Fix Insight Visa Issues

1. Fix Insight Visa Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Insight Visa: Restarting the app will resolve most errors.
  2. Update the Insight Visa App. Here is how:
    1. On Android goto PlayStore » Search for "Insight Visa" » Open Insight Visa® - Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Insight Visa » click "UPDATE".
  3. Clear Insight Visa® - Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Insight Visa servers.
    1. On Android, goto Settings » Apps » Select "Insight Visa® - Mobile" » click Storage » click "Clear Cache".
  4. Check Insight Visa app permissions. If any of these permissions required to use your device's features are disenabled, Insight Visa might not work.
  5. Uninstall and reinstall Insight Visa. If nothing else has worked, completely uninstall Insight Visa then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Insight Visa not working


2. Fix Insight Visa Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Insight Visa be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Insight Visa not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Insight Visa may not be able to connect to the Internet when running in the background.

Reported Issues