Contact smiONE Visa Prepaid Card Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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3. Skip support wait times and emailing back and forth. Get help immediately.

1. This card itself gives me more trouble than any other bank card I have ever owned, so no surprise the app and website are so terribleI cant login.

2. I've had my account, a long time so now their is a different app, so check to see that you chose the right one that matches your first four numbers on your card.WRONG APP----Cannot log in- even with support assistance.

3. It's a prepaid card so it has to be taken inside in order to pump gas.The app has been very well done, but I would recommend reconsidering using this company.

4. The other app wouldn't work for my card.

5. After using them for over 8 years and my husband and I loading our tax returns on it, they have locked down my card until I jump through their hoops.

6. Other than that this debit card is great.

7. Just remember to make sure you d/l the right website for your card.

8. Total waste of time and space.For some reason it does not work for me at all.

9. I was able to log in the first time with my website credentialsThis app is garbage.

10. This app used to be great when I had an iPhone, but as soon as I switched over to an Android the only way I can log in to my account is through the website.

11. I believe this app is for child support cards and the other one is for other smiOne cards.

1. Fix smiONE Visa Prepaid Card Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart smiONE Visa Prepaid Card: Restarting the app will resolve most errors.
2. Update the smiONE Visa Prepaid Card App. Here is how:
   1. On Android goto PlayStore » Search for "smiONE Visa Prepaid Card" » Open smiONE Visa Prepaid Card » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for smiONE Visa Prepaid Card » click "UPDATE".
3. Clear smiONE Visa Prepaid Card app cache: Clearing cached data will force your app to retrieve the latest data directly from smiONE Visa Prepaid Card servers.
   1. On Android, goto Settings » Apps » Select "smiONE Visa Prepaid Card" » click Storage » click "Clear Cache".
4. Check smiONE Visa Prepaid Card app permissions. If any of these permissions required to use your device's features are disenabled, smiONE Visa Prepaid Card might not work.
5. Uninstall and reinstall smiONE Visa Prepaid Card. If nothing else has worked, completely uninstall smiONE Visa Prepaid Card then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing smiONE Visa Prepaid Card not working

2. Fix smiONE Visa Prepaid Card Server issues & Internet Connection

1. Check network connection: An unstable Internet will make smiONE Visa Prepaid Card be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to smiONE Visa Prepaid Card not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, smiONE Visa Prepaid Card may not be able to connect to the Internet when running in the background.