Contact First Stop Health Customer Service

Why should I report an Issue with First Stop Health?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of First Stop Health to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Would love the ability to access this server but this needs some serious work first.Had trouble with setting up the account, it wouldn't let me pass first initial, last name, and dob,one I hit submit it freezes up, I have tried multiple times and still the same thing.A little too buggy for a critical medical app.

2. Not very reliable for something as important as a medical app.They were great on the first call, even scheduled an appointment for Christmas, which I was confused, but was relieved I would have support on the holidays.

3. I have also found out I can no longer use the app for some reason? Definitely put this app on the list of companies that really don't care for your mental health.Company switched to this from teladoc, app does not load.. Update: I unistalled and reinstalled- still doesnt load.

4. Good idea the app needs work.I tried as instructed to load on Android.

5. But any time I try to use the app, it will refresh what I'm doing every 2 seconds and takes me to the "please wait" screen I cannot even book an appointment.

6. Clearing cache and clearing app data doesn't do anything to fix the issue.Trying to log in to create an account.

7. So, it used to work fine, and it works fine on my fiances phone.

8. Will change to 5 when I can just load it up by touching the app.Great product, great app.

9. For example we waited an hour tonight for a doctor to join our telehealth session.

10. And as a gift, the therapist never called; for the appointment or to reschedule.

11. ---However--- if you go to the playstore find the app page and open from there it will work.

1. Fix First Stop Health Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart First Stop Health: Restarting the app will resolve most errors.
2. Update the First Stop Health App. Here is how:
   1. On Android goto PlayStore » Search for "First Stop Health" » Open First Stop Health » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for First Stop Health » click "UPDATE".
3. Clear First Stop Health app cache: Clearing cached data will force your app to retrieve the latest data directly from First Stop Health servers.
   1. On Android, goto Settings » Apps » Select "First Stop Health" » click Storage » click "Clear Cache".
4. Check First Stop Health app permissions. If any of these permissions required to use your device's features are disenabled, First Stop Health might not work.
5. Uninstall and reinstall First Stop Health. If nothing else has worked, completely uninstall First Stop Health then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing First Stop Health not working

2. Fix First Stop Health Server issues & Internet Connection

1. Check network connection: An unstable Internet will make First Stop Health be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to First Stop Health not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, First Stop Health may not be able to connect to the Internet when running in the background.