Contact Equinix Customer Portal Customer Service

Why should I report an Issue with Equinix Customer Portal?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Equinix Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Equinix customers from North America, Asia Pacific (including China) and EMEA can use this app to order basic Equinix products and services. - Create Reports - Order report, User report, Audit report, Installbase report, etc.

2. To get started, log in with your current Equinix Customer Portal username and password.

3. If you do not have an Equinix Customer Portal account, please contact your Equinix administrator.

1. Another thing was copy Order isn't working after application Update.Good evening Natalie, Over the weekend I went to one of your facilities trying to finalize the deal but I was told that I had to provide a check if I owe more that the offer to pay off my car to my lender and I would not be able to do that now.Doesn't work anymore.

2. I had to use my laptop to create a work order ...very frustratingNeeds to be a way for customers to be able to gain access without using QR code.

3. Should be able to manually sign in.Team IBX, somehow I can't see Customer Internal Reference details even if I had mentioned while submitting using mobile App.

4. Attempting to login gets stuck at loading.Enter all my details and then only leaves a white screen.

5. Controls glitchy, times often don't work properly.Buggy. QR codes not always being sent.

6. I have updated it and the current version does not work.

7. Having issues with my phone and unable to gain access into DC.

8. Hangs at login screen.

9. Assistance isn't readily available eitherVery buggy.

10. Crashes on Android and Apple products.

11. Freezes at log in screen.

1. Fix Equinix Customer Portal Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Equinix Customer Portal: Restarting the app will resolve most errors.
2. Update the Equinix Customer Portal App. Here is how:
   1. On Android goto PlayStore » Search for "Equinix Customer Portal" » Open Equinix Customer Portal » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Equinix Customer Portal » click "UPDATE".
3. Clear Equinix Customer Portal app cache: Clearing cached data will force your app to retrieve the latest data directly from Equinix Customer Portal servers.
   1. On Android, goto Settings » Apps » Select "Equinix Customer Portal" » click Storage » click "Clear Cache".
4. Check Equinix Customer Portal app permissions. If any of these permissions required to use your device's features are disenabled, Equinix Customer Portal might not work.
5. Uninstall and reinstall Equinix Customer Portal. If nothing else has worked, completely uninstall Equinix Customer Portal then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Equinix Customer Portal not working

2. Fix Equinix Customer Portal Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Equinix Customer Portal be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Equinix Customer Portal not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Equinix Customer Portal may not be able to connect to the Internet when running in the background.