Contact S-ID-Check Customer Service

Why should I report an Issue with S-ID-Check?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Netcetera to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Wenn Sie die App "S-ID-Check" auf Ihrem Mobilgerät installiert haben, erhalten Sie bei einer Online-Zahlung mit Kreditkarte eine Push-Nachricht in Ihrer App.

2. Die App "S-ID-Check" ist ein Sicherheitstool für die Nutzung Ihrer Sparkassen-Kreditkarte im Internet.

3. Sie erhalten eine Nachricht, wenn Sie mit Ihrer Sparkassen-Kreditkarte bei einem Händler, der das 3-D Secure-Verfahren anbietet, einkaufen.

4. Dadurch wird sichergestellt, dass sogenannte Verified by Visa- und MasterCard Identity Check-Zahlungen nur von Ihnen genehmigt werden (3-D Secure).

5. Sie können die Zahlungsdetails aus der App mit den Daten Ihres Einkaufs abgleichen und entscheiden, ob die Zahlung getätigt werden darf oder nicht.

6. Die Registrierung und die Zahlungsfreigabe sind nach den neuesten Sicherheitsanforderungen für Kreditkartenzahlungen im Internet konzipiert.

7. So ist der betrügerische Einsatz Ihrer Kreditkarte im Internet nahezu ausgeschlossen.

8. Für Sie von Vorteil: Sie haben Ihre Zahlungen im Griff.

9. Sie können sich direkt in der App registrieren und sich z. B. über Ihren Online-Banking Zugang bei der Sparkasse identifizieren.

10. Diese fordert Sie dazu auf, die Zahlung zu bestätigen oder abzulehnen.

11. Per Klick geben Sie Zahlungen von Online-Einkäufen frei.

1. Freaking out now that I used my online banking login, wondering how safe my account/card is... Unfortunately for the purchase I needed PayPal was no option! Relying on friends to help out is embarrassing, renders the card useless.

2. When the app works, I can purchase things online.Tried to install and register... did not work, constantly getting error message or claiming TAN was wrong (which wasn't).

3. Update 6 Months later after reverting to using Paypal everytime I need to pay with Credid Card: the App still does not work, will cancel card and look for a differfnt provider.App does not work.

4. It used to work with previous versions.Garbage. Was required to download for a transaction, but once that transaction had been completed, I was unable to make any further purchases, allegedly erroneous entry, but really the authentication was denied because the app took too long to show the notification.

5. Coming from overseas im used to much more sophisticated banking apps - even from small mutualsThe website tells me that the app is offline, but my phone is VERY online.

6. This app made my Visa card useless for online transfers.

7. Works flawlessly every time.It is not possible to use the app on more then one smartphone at the same time for the same card.

8. Update: the App also does not work, online or offline, with pin.

9. Most of the time, when I click on the push notification I just get sent to the regular menu screen.

10. The offline function only works with the pin of the card, which I don't have at hand.

11. Trying to generate an OTP gives me an error on the website.The PIN I use is not only not accepted, I can't even confirm the input in the small popup.

1. Fix S-ID-Check Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart S-ID-Check: Restarting the app will resolve most errors.
2. Update the S-ID-Check App. Here is how:
   1. On Android goto PlayStore » Search for "S-ID-Check" » Open S-ID-Check » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for S-ID-Check » click "UPDATE".
3. Clear S-ID-Check app cache: Clearing cached data will force your app to retrieve the latest data directly from S-ID-Check servers.
   1. On Android, goto Settings » Apps » Select "S-ID-Check" » click Storage » click "Clear Cache".
4. Check S-ID-Check app permissions. If any of these permissions required to use your device's features are disenabled, S-ID-Check might not work.
5. Uninstall and reinstall S-ID-Check. If nothing else has worked, completely uninstall S-ID-Check then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing S-ID-Check not working

2. Fix S-ID-Check Server issues & Internet Connection

1. Check network connection: An unstable Internet will make S-ID-Check be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to S-ID-Check not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, S-ID-Check may not be able to connect to the Internet when running in the background.